Warehouse Operations Manager

Jenner & Co Logistics & Supply Chain Recruitment is retained by one of its repeat clients to source their new Warehouse Operations Manager in Brisbane....

There are 3 key focus areas for this role being

1 - Safety

2 - Service

3 - Cost

KEY RESPONSIBILITIES

• Be the site champion for health, safety and wellbeing

• Conduct regular site audits and action any issues identified in a timely manner

• Implement site strategies and processes to reduce safety related incidents

• Review all site incident reports and take corrective action in a timely manner

• Communicate all Safety briefs to all team members

• Provide clear performance expectations for team members and proactively manage poor

performance with the assistance of HR

• Liaise with ANZ Warehouse & Distribution Manager to ensure the appropriate staff mix ie Permanent

/ Casual / Agency to maximise labour productivity and cost

• Develop standardised process training for all warehouse functional areas i.e. receiving, put away,

replenishment, picking, and dispatch.

• Ensure all new staff are trained in relevant processes and are competent within the probationary period

• Conduct regular process and team member reviews to ensure process standards are being upheld

• Investigate / resolve stock discrepancies in a timely manner and identify / resolve root cause of errors

• Ensure regular re-slotting to locate parts in optimal locations to maximise picking and replenishment

efficiency

• Ensure scheduled shelf replenishment is occurring to minimise picks from bulk / emergency shelf

replenishment

• Conduct stock takes and cycle counts in line with business requirements

• Provide recommendations for improving site efficiency and productivity Customer Service

• Manage all inbound and outbound activities in a timely manner to maximise in-stock availability

and same day customer expectations

• Seek feedback from sales and operations teams to identify issues and improvement opportunities

• Proactively communicate potential service issues to the ANZ Warehouse & Distribution Manger and

customer service teams

• In consultation with the ANZ Warehouse & Distribution Manager identify and implement service

improvement initiatives

• Lead, mentor and coach the warehouse team to achieve best in class results

• In partnership with the ANZ Warehouse & Distribution Manager and the HR team hire and develop

high performing team members from frontline to internal leadership roles

• Deliver quality feedback to your team to support improved decision making and team development

• Proactively manage underperformance

• Work with the wider supply chain team to maximize service levels at the lowest cost to serve

• Work with the Product / Purchasing and Marketing teams to manage new range introductions,

promotions and range changes.

• Work with IT to enhance SAP processes to support continuous improvement initiatives

• Work with the Finance team to understand warehouse cost base and proactively manage cost

SKILLS & CAPABILITIES

• LO and LF Forklift License (preferred)

• Strong working knowledge of Microsoft suite; Outlook, Word, Excel, PowerPoint

• Current Driver’s license.

• VCE Completed, Tertiary Education- preferred

• SAP knowledge (highly desirable)

• Excellent written and verbal communication skills

• Ability to be a team player and partner across various functions within an organisation

• Ability to motivate, train and mentor their team for a shared vision and success. The ability to be

inspirational and balance genuine passion for people with a business focus.

• Ability to manage people matters including conflict resolution and demonstrated problem-solving

skills

• Prioritises workload, meets deadlines and manages competing priorities under pressure

• Commitment to continuous improvement, thinking ‘outside the box’, persevering for the benefit of the role/team/business

• Self-motivated, disciplined and driven striving for success and self-improvement

If this new opportunity we are working on is of interest, please click Apply and Marc Jenner will handle all applications