000 Call Taker

000 Call Taker

Emergency Medical Dispatcher

2027 recruitment intake | Limited opportunities available

Location: St John WA State Office, Belmont and Wangara Hub
Department: State Control Centre
Employment type: Full-time Permanent, 2 days, 2 nights and 4 days off

Make every call count

When someone calls for an ambulance, they need a calm voice, clear guidance and the right help at the right time.

As a Communications Officer with St John WA, you will play a vital role in supporting people across Western Australia during some of the most important moments of their lives. Every call is different; every decision matters and your contribution can make a real difference.

We are now recruiting for our 2027 intake, with limited places available across our upcoming recruitment drives. If you are looking for a meaningful career where your communication skills, judgement and compassion can have a genuine impact, this could be the opportunity for you. Please apply now!

About St John WA

St John WA provides essential ambulance services to communities across Western Australia. Our State Control Centre plays a critical role in connecting people in need with timely and appropriate emergency medical assistance.

We are seeking dedicated Communications Officers to join our team and support the delivery of safe, efficient and compassionate ambulance services across the state.

About the role

As a Communications Officer, you will answer urgent and non-urgent calls for ambulance attendance and help coordinate the appropriate response.

From the moment a call comes in, you will listen carefully, gather essential information, assess the situation and help ensure the right ambulance resources are dispatched as quickly and efficiently as possible.

You will be responsible for:

• Receiving and assessing calls for ambulance assistance.
• Prioritising requests in line with established service targets.
• Dispatching ambulance resources promptly and efficiently.
• Providing pre-arrival instructions and post-dispatch information in accordance with Medical Priority Dispatch protocols.
• Recording call and patient information accurately in computer-aided dispatch systems and call logs.
• Communicating effectively with callers, ambulance crews and internal and external stakeholders.
• Maintaining a calm, professional and customer-focused approach in every interaction.
• Developing a strong knowledge of locations throughout Western Australia.
• Following established procedures, policies and Medical Priority Dispatch System requirements.

This is a challenging and rewarding role where your voice, professionalism and ability to remain composed can help support people when they need assistance most.

About you

You will be well suited to this role if you:

• Remain calm, compassionate and professional in stressful situations.
• Communicate clearly and listen actively, including when working under pressure.
• Have strong computer and keyboard skills, with a high level of accuracy.
• Can manage multiple systems and tasks while maintaining attention to detail.
• Apply sound judgement and make decisions within established guidelines.
• Can follow structured procedures, rules and protocols consistently.
• Demonstrate resilience, patience and a genuine commitment to helping others.
• Work respectfully with people from diverse backgrounds.
• Are committed to learning and ongoing professional development.

Previous experience in emergency communications is not essential. You must, however, be willing to complete the required induction training and accreditation.

What we offer

By joining St John WA, you will have the opportunity to:

• Make a direct difference to people when they need help most.
• Complete induction training to achieve Advanced Emergency Medical Dispatcher accreditation through the International Academy of Emergency Medical Dispatch.
• Receive ongoing professional development and continuing dispatch education.
• Work as part of a team committed to patient safety and quality service delivery.
• Build a career in emergency communications and ambulance operations.
• Use your skills in a role that is meaningful, purposeful and connected to the Western Australian community.

Recruiting for 2027

We are now recruiting for 2027, and places are limited across our upcoming recruitment drives. Apply now to make sure you do not miss out.

We are also holding an information session on 29 October 2026 at 630pm to 930pm at St John WA at 209 Great Eastern Highway.

This exciting evening will give you the opportunity to:

• Hear from experienced St John WA team members.
• Learn more about the Communications Officer role.
• Find out what it is like to work in the State Control Centre.
• Ask questions about the recruitment and training process.
• Meet members of the St John WA team.
• Enjoy refreshments in a welcoming environment.

If you are interested in attending, please confirm your attendance by emailing [email protected].

We look forward to meeting you and sharing more about this exciting career opportunity! Refreshments will also be available!

Applications close: 13 November at 6pm. First intake starts on 14 February 2027. Must be available for 8 weeks of training and no approved annual leave within first six months.

For more information, please refer to the information pack:  Communication Officer - Information Pack.pdf

Ready to make a difference?

If you are calm under pressure, highly organised and motivated by the opportunity to help people in critical situations, we would like to hear from you.

Click Apply now to submit your application, including your current resume and a cover letter outlining your interest in the Communications Officer role.

Other relevant information

Successful applicants will be required to complete the relevant induction training and obtain Advanced Emergency Medical Dispatcher accreditation through the International Academy of Emergency Medical Dispatch.

Applicants must be able to comply with St John WA policies, procedures, occupational health and safety requirements, patient safety standards and ongoing accreditation requirements.

St John WA is committed to diversity, inclusion and creating a respectful workplace where everyone is valued.