1 year contract customer service executive (renewable/convertible)

JOB SCOPE:

• Book Contracts/Orders according to customer’s request
• Checked that customer’s PO pricing are in line with quotation or prior agreement, else rework on pricing calculation to get approval before sending order confirmation to customer.
• Co-ordinate with factory to get special price updated into system
• Monitor on delivery dates and do necessary expediting with factory to meet with client’s expectation as close as possible
• Follow-up on payments with clients to ensure payments received prior to shipment arrangement
• Follow up on overdue positions and co-ordinate with Accounts Receivables department in Germany HQ.
• Handle LC negotiation and preparation of all necessary documentation.
• Issuance of Debit or Credit notes in case of discrepancies / needed circumstances
• Monitor credit limits & payments
• Release orders per customer’s shipping instruction [ensuring Incoterm, forwarders’ info, delivery address etc are all cleared.
• Assist in Project Registration and relevant Project Data updates into Company’s CRM system.
• Arrange for necessary documents for custom clearance be provided (e.g. Certificate of Origin, Test certification etc)
• Process complaints
• Co-ordinate all relevant information to Person in charge in Quality Department
• Arrange necessary documentation for the returns of materials.
• Update of Customer data into SAP and Sales Scout system
• Answer email / phone enquires

REQUIREMENTS

• Minimum Diploma in any discipline
• At least 2-3 years relevant experience with knowledge of import/export documentations, SAP experience is preferred

Angela Teh Ling Wei
(CEI No.R1104464)
Recruit Express Pte Ltd
EA License No. 99C4599