1 Year Operations Support (Entry Level) #NJN

Kallang Sector

Monday – Friday (8am-5.30pm/8.30am-6pm)

1 Year Contract (subjective to extension)

Key Responsibilities

• Execute standard operating procedures — carry out documented operational tasks across billing, meter data, and platform configuration, following SOPs and runbooks.

• Support billing & finance operations — assist with uploading invoices, triggering payment deductions via internal tools/APIs, verifying amounts against source spreadsheets, and sending reminder notifications.

• Process meter and time-series data — help move meter reads through to billable stage, apply adjustments, backfill or estimate missing data, and ingest data files per procedure.

• Validate data and outputs — check data quality using dashboards (e.g., Grafana) and spreadsheets, confirming results match expectations before and after each task.

• Handle service tickets — pick up, action, update, and close requests tracked in Jira / CES boards and ServiceNow, keeping requesters informed of progress.

• Support meter & facility configuration — assist in creating projects and measuring points, onboarding new premises via seeding templates, and maintaining hierarchy records.

• Generate and manage reports — trigger report generation, regenerate or upload reports, and confirm outputs are correct.

• Assist with account administration — help create user accounts, reset passwords/MFA, update roles and access, and run predefined provisioning scripts under supervision.

• Run predefined scripts and jobs — execute pre-approved scripts and scheduled jobs (e.g., via Jenkins) following the documented steps.

• Document work and capture evidence — record actions taken, attach screenshots and validation evidence, and keep operational logs up to date for audit and handover.

• Apply maker-checker discipline — for higher-risk tasks (e.g., controlled database amendments), follow validation and maker-checker controls carefully and never skip verification steps.

• Escalate appropriately — recognise when a task is complex, unusual, or high-risk, and escalate promptly to senior engineers rather than proceeding unsupervised.

Requirements

• Diploma or Bachelor's degree in Computer Science, Information Systems, Information Technology, Engineering, or a related field — or equivalent practical experience.

• Minimum 0–2 years of experience; entry level candidates are encouraged to apply.

• Basic SQL and Excel skills, sufficient to perform simple queries, data checks, and reconciliation.

• Exposure to APIs/Postman and basic scripting.

• Familiarity with monitoring or automation tools such as Grafana or Jenkins.

• Exposure to Jira, ServiceNow, or similar ticket-management systems.

• Basic understanding of cloud concepts, JSON/XML, NoSQL or time-series databases such as Cassandra/CQL.

Jessica Nguyen Huynh Thanh Truc

CEI Reg. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.