Key Result Areas:
<ul>
<li>Support the full training delivery cycle, including venue booking, room setup, attendance coordination, and on-site logistical support.</li>
<li>Set up and maintain training equipment (AV, laptops, microphones, etc.) and ensure it is in safe, working condition; escalate maintenance issues promptly.</li>
<li>Resolve logistics issues on-site as they arise and coordinate with Facilities/IT as needed.</li>
<li>Assist with the development and preparation of training aids (manuals, handbooks, handouts, digital assets).</li>
<li>Handle participant registration, confirm attendance, and issue calendar invitations with all session details and joining instructions.</li>
<li>Maintain and update training calendars; coordinate with internal teams and external trainers to avoid conflicts.</li>
<li>Provide front-line support to participants and trainers (in person, email, phone) before, during, and after sessions.</li>
<li>Maintain accurate training records (e.g., trainee lists, schedules, attendance sheets) in the LMS and/or approved trackers.</li>
<li>Ensure completion of required evaluations (e.g., post-session surveys); follow up on pending responses.</li>
<li>Compile attendance and utilization summaries and support the preparation of monthly/year-end reports.</li>
<li>Act as a point of contact for vendors and participants; facilitate smooth coordination between them when necessary.</li>
<li>Handle the invoice processing: inform vendors of mandatory documents, receive and verify invoices, liaise with Finance for timely payment, and update the invoice tracker.</li>
<li>Support logistics-related purchasing (e.g., catering, materials) in line with organizational procedures.</li>
<li>Act as an accessible resource for event and conference enquiries, including weekends and after office hours when required.</li>
<li>Draft and send participant communications (reminders, changes, instructions) to ensure clarity and readiness.</li>
<li>Ensure all administrative processes comply with organizational policies, health &amp; safety, and data privacy requirements.</li>
<li>Suggest process improvements to enhance efficiency, accuracy, and learner experience.</li>
</ul>
Minimum Knowledge, Skills &amp; Experience:
<ul>
<li>Relevant high school degree.</li>
<li>2-5 years of relevant full-time experience, including database and Learning Management Systems (LMS).</li>
<li>Experience in project management.</li>
<li>Budget development skills and experience.</li>
<li>Excellent organizational and multitasking ability.</li>
<li>Outstanding communication skills.</li>
<li>Strong attention to detail.</li>
<li>Excellent writing skills with the ability to draft and edit a variety of written reports and communications and to articulate ideas clearly and concisely; Arabic proficiency is an advantage.</li>
</ul>
Proficiency in MS Office applications

100000002206.Programs Administrator

100000002206.Programs Administrator

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