10179 - Program Manager, II

At VertexOne, helping utilities provide the best customer service experience is what we do. VertexOne is the recognized leader in SaaS platforms for utilities across North America. Through a wide range of innovative services and solutions, VertexOne helps utilities deliver a compelling customer experience; reducing the cost to serve customers, increasing operational efficiency, improving customer satisfaction, and driving utility operations forward. It’s been in the DNA of our people since we started supporting utilities’ customer experience needs over 20 years ago. And that commitment continues to this day.

Our team members are our greatest assets, so we pride ourselves on being ‘Employee First’. As such, we listen to what our employees have to say and find ways to incorporate their ideas into the company. Whether it’s new technology, career development opportunities, or fun events, we find new ways to keep our employees engaged and incentivized to grow within the company. Our employees' well-being—both physical and mental—is a top priority at VertexOne. That's why we foster a 100% remote and flexible environment and encourage work-life balance.

VertexOne is proudly Certified as a Great Place to Work®. Great Place to Work® is the global authority on workplace culture, employee experience, and leadership behaviors proven to deliver market-leading revenue, employee retention and increased innovation. VertexOne is dedicated to prioritizing the employee experience and creating an exceptional company culture.

Overview of Role/Job Purpose:
The Program Manager II will manage complex cross-functional initiatives in a fast-paced environment at VertexOne.

The Program Manager II will apply knowledge of all Project Management discipline areas (Scope, Risk, Quality, Cost, Communication, Schedule, Stakeholders, Resources and Procurement) to create/maintain or lead the creation of deliverables for project planning, execution, reporting, reviewing, and decision making. They will be responsible for the planning and execution of multiple concurrent initiatives for the VertexOne Deployment Project Management Office (PMO).

This position will lead other teams at VertexOne to execute multiple project objectives, including deliverables, budget performance, and schedule adherence.

The role needs a highly experienced strategic leader and communicator with a positive "can do" attitude and a demonstrated track record of successfully delivering solutions. Individuals need to take responsibility, be organized, and demonstrate a professional approach to their work.

Essential Job Duties:

• Identify and plan projects to achieve business objectives and develop project charters
• Develop detailed project plans ensuring that all tasks are appropriately scheduled (dependency, dates, resources, effort) and aligned with business objectives
• Identify key stakeholders and manage internal and external expectations
• Manage resources, communicate responsibilities and ensure accountability to completing deliverables
• Collaborate with stakeholders to ensure an effective governance model is defined and implemented to ensure project success
• Manage change requests and control scope
• Document and manage risks, action items, issues, constraints, assumptions, escalating as appropriate
• Work through challenges to problem solve, mitigate risk and ensure successful delivery.
• Identify and negotiate with management to allocate sufficient resources and obtain help to successfully execute
• Manage communications across cross-functional teams, executives and external stakeholders
• Establish and maintain relationships with the client stakeholders
• Prepare for and lead Steering Committee meetings
• Monitor project progress and provide ongoing project status reporting. Escalate issues in a timely manner
• Identify lessons learned and recommend changes to enhance the successful delivery of projects
• Champion a standard project management methodology with supporting processes and best practices
• Manage multiple projects of varying degrees of complexity concurrently
• Coach Project Managers and Project Coordinaors
• May lead a small team of Project Managers and Project Coordinators
• Up to 25% Travel to client sites

Skills/Qualifications:

• Thorough understanding of project management; PMP certification preferred
• 5+ years (minimum) experience working as a Project/Program Manager in transformational projects
• 3+ years (minimum) utilities experience and at least 2 full cycle CIS billing system implementations
• Highly organized and able to wear multiple hats in an ambiguous, fast-moving environment; a driving force who manages toward clarity and solutions.
• Self-starter, able to work independently on own initiative and as part of a team
• Successful track record in setting priorities, shaping processes, managing people and implementing technology
• Have a strong customer focus
• Ability to learn quickly and provide value when placed in unfamiliar settings
• Ability to meet deadlines on aggressive schedules
• Ability to multi-task and to give and take direction
• Excellent communicator of ideas both orally and through documents and other visual aids
• Excellent interpersonal skills
• Methodical approach to planning and working
• MS Office Suite Proficiency (including Microsoft Project and Visio)

What VertexOne has to offer:

• Comprehensive medical, dental, vision, disability, life insurance
• Health Savings Account (HSA), Flexible Spending Account (FSAs)
• 401K match
• Flexible PTO
• Employee recognition platform with monetary rewards
• 100% Remote work environment
• Initial work from home stipend
• Leadership/Coaching training programs
• Free access to Bizlibrary for unlimited professional development
• Employee Assistance Program (EAP) with counseling sessions available 24/7
• Health and wellbeing programs
• Paid parental leave
• Employee bonus referral program
• Employee Discount Program

About VertexOne:
VertexOne is the leading provider of cloud-based SaaS software solutions powering the next generation of customer experience for utilities, energy retailers, and energy transition providers.

With over 30 years of experience and more than 350 customers in the cloud, we capitalize on our deep expertise to provide a wide range of innovative solutions for digital transformation, revenue optimization, and data-driven efficiency operations surrounding the customer.

From Customer Information Systems (CIS) and Mobile Workforce Management (MWM) to Electronic Data Interchange (EDI) and Digital Customer Engagement and self-service portals, we empower our customers to deliver a compelling customer experience, reduce costs to serve, increase operational efficiency, and improve customer satisfaction.

For more information on how VertexOne allows you to enhance the digital customer experience, improve revenue management, and leverage data analytics, visit https://www.vertexone.net.

Equal Opportunity Employer:
VertexOne is proud to be an equal opportunity employer. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law.

VertexOne is also committed to providing reasonable accommodation for applicants with disabilities. Individuals who need reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request accommodation.