1610 Discipline Support Officer/Potong Pasir MRT

Contract Period: 1 January 2027 to 31 December 2027.

Option period: 1 January 2028 to 31 December 2028.

Personnel to be deployed at the following hours:

* Mondays to Thursdays: 9:00am to 4:30pm, inclusive of a one-hour lunch break.

* Fridays: 8:00am to 12:30pm, without a lunch break.

* Service not required on Saturdays, Sundays, gazetted public holidays and school holidays.

Requirements:

* Minimum GCE N-Level certificate and at least one year of relevant experience in a school or equivalent setting.

* Relevant experience in leadership, investigation, training, personnel management, community engagement or operations, gained in schools, uniformed services or comparable settings.

* Experience working with youths or in education is an advantage.

* Strong student engagement, communication and interviewing skills; ability to build rapport with adolescents while maintaining professional boundaries.

* Ability to gather facts objectively, analyse information, document cases accurately and follow up promptly.

* Conflict management and de-escalation skills, with calm and sound judgement in challenging situations.

* Familiarity with restorative practices, case management and student support frameworks.

* Ability to collaborate with school staff, parents and external agencies, maintain confidentiality and handle sensitive matters professionally.

Job Scopes:

The Services required are set out as follows:

1. Assist the discipline team with fact-finding and investigations into misconduct and bullying in accordance with school procedures; maintain accurate case records.

2. Provide pastoral support and guidance to students involved in disciplinary cases, including affected students and those responsible for misconduct.

3. Build positive relationships with at-risk students, identify early signs of behavioural concerns and refer them to relevant school personnel.

4. Support safety plans and monitor student well-being following disciplinary incidents.

5. Provide adult supervision at identified locations and during relevant periods such as recess, dismissal and lesson transitions, within assigned duty hours.

6. Patrol identified areas, reinforce positive behaviour and respond promptly to student-management concerns.

7. Help de-escalate conflicts and refer students safely to appropriate school personnel.

8. Monitor students undergoing school-based disciplinary consequences or interventions when required.

9. Identify environmental or situational causes of recurring issues and recommend preventive measures to the discipline team.