1E Tachyon Platform Analyst / Engineer

Responsibilities
Running and maintaining 1E Tachyon Platform Backend Infrastructure (On Prem SaaS)

Responsible for improving Digital Employee Experience (DEX)

Communicate findings and recommendations clearly to internal stakeholders and clients

Support project planning, scoping, and execution with a focus on quality and efficiency

Developing custom instructions for workplace experience and Selfheal capabilities for devices

Guarantied state rule creation and deployment

Device Stability and Experience monitoring and troubleshooting

Tachyon agent and Server Health monitoring

ITSM connect with Tachyon

Desktop management integration (OS Patching, Software Delivery)

Inventory Management for endpoints

Collaborate with other collaborators to build, test, and release automation and selfheal capabilities

Work with 1E Vendor for any raised issues related to 1E Solutions and Platform

Train support staff and help with technical issues as necessary

Work with client organizations to identify and address business needs

Design and execute SQL queries, dashboards, and reports using BI tools (e.g., Power BI, Tableau)

Leverage telemetry data to perform in-depth analysis of system performance, user behavior, and usage patterns to identify actionable insights and optimization opportunities

Ensure accurate and consistent reporting, adhering to data governance standards and aligning with internal and customer expectations

Create visually compelling and outcome-oriented PowerPoint presentations to effectively communicate insights, recommendations, and project progress to internal stakeholders and clients

Analyze incident volume trends, knowledge base (KB) articles, and support operations data to uncover automation and process improvement opportunities

Collaborate with cross-functional teams to drive outcomes, ensuring timely delivery and adherence to project governance frameworks

Develop analytical frameworks and models to support strategic decision-making and continuous improvement initiatives

Maintain a high standard of data quality, integrity, and security across all analytics outputs and dashboards

Mentor and guide junior analysts and contribute to best practices

Lead cross-functional initiatives, coordinating with business and technical stakeholders to ensure timely, outcome-driven delivery of analytical insights

Own end-to-end delivery of analysis projects, from requirement gathering to final presentation, driving clarity and measurable impact

Set best practices, guide the analytics team in prioritizing tasks, and foster a culture of continuous improvement and proactive problem-solving

Monitor, validate, and analyze outputs from various Tachyon modules, ensuring they align with expected behaviors and deliver measurable value to customers

Desired Skills and Qualifications
B.Tech/B.E. in Any Specialization, MCA in Any Specialization, M.Tech in Any Specialization, or any Bachelors degree

Experience of working on 1E Tachyon

Experience of working on other 1E tools such as Nomad, Shopping, Nightwatchman, etc.

Working knowledge of desktop management related technologies and processes, including Microsoft SCCM, Active Directory, networking, monitoring, patching, group policy, image development, and advanced desktop troubleshooting

Experience in Nexthink, SysTrack

Thorough knowledge of SQL/SQLite, PowerShell, RESTful services, Web Services, WMI, Regular Expressions (RegEx), Windows Operating System; understanding of JSON, XML formats

Experience of consuming APIs

Understanding of Windows server and client administration

Good understanding of Group Policy, DNS, and DHCP administration

Experience in enterprise endpoint management solutions including modern management with Microsoft Intune, SCCM, VMWare WorkspaceOne

Nice to Have Skills
Problem-solving attitude

Collaborative team spirit

Good communication skills with the ability to represent in global meetings/forums/customers

Good understanding of network infrastructure

Knowledge of Cloud Technologies

Excellent problem solving and analytical skills

Ability to work independently and as part of a team

Must be able to multi-task, change direction, set priorities, and meet deadlines.

Mandatory Key Skills

1E Nightwatchman,Backend Infrastructure,SaaS,On-Prem,ITSM Integration,Inventory Management,SQL,SQLite,PowerShell,Web Services,WMI,RegEx,JSON,XML,Windows Server,Group Policy,DNS,DHCP,Microsoft SCCM,Intune,1E Tachyon*,DEX*,Endpoint Management*,1E Nomad*,1E Shopping*