1st Line IT Support Analyst

About This Role Are you an IT Support Analyst, Service Desk Analyst or someone with hands-on IT support experience looking for your next step? Our 1st Line Support Analyst role in Milton Keynes could be the opportunity to build on what you already know while developing your career within an established IT team.

• Provide 1st and 2nd line IT support to employees across a range of technologies, including our Citrix Desktop estate.
• Answer, log and resolve support queries by phone, email and in person, escalating issues where appropriate.
• Support desktops and laptops, including deployment using SCCM.
• Provide basic Active Directory and Office 365 administration.
• Help maintain IT systems, procedures and accurate records across the business.

About You We are looking for someone who already has some IT support experience and is keen to broaden their knowledge across both 1st and 2nd line support. You do not need to know everything, we are interested in people who are curious, practical and enjoy helping others solve problems.

• Some experience providing IT support, whether through a previous role, placement or another hands-on environment.
• A customer-focused approach and the confidence to communicate with colleagues and third parties.
• An organised approach to logging issues, maintaining records and following procedures.
• An interest in developing your technical knowledge across systems, hardware and software.
• Comfortable working from our Milton Keynes office full time.

We are interested in potential, transferable experience and your willingness to learn, so if you are not sure you meet every requirement, please do not rule yourself out.

About Us Dawsongroup has been in business since 1935 and has been operating in asset rental since 1974, supporting customers across a range of specialist markets. We invest in our people, technology and infrastructure, creating opportunities for individuals who want to grow with the business.

• Internal progression pathways, including national and worldwide opportunities.
• Funded training and development.
• 2x Life assurance scheme.
• Wellbeing and mental health support.
• A culture built around growing together, working smarter and re-imagining tomorrow.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future This role offers the chance to develop your IT support career while gaining exposure to a broad range of technologies, users and business environments. You will work closely with the Network team, taking on varied responsibilities and building experience that can support your longer-term progression.

• Exposure to Active Directory, Office 365, Citrix and SCCM.
• Opportunities to support hardware installations, office moves and branch visits.
• Experience working with suppliers and supporting IT requirements across the business.
• 24 days standard leave allowance + plus Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme)
• A role where your development and contribution can genuinely make a difference.

Our people are our greatest asset, so if you are ready to take your IT career to the next level, we would love to hear from you. #DG26