1st Line IT Support Engineer

About us
With over 80 current staff, ADM has been one of the South East’s leading and most trusted IT service partners since 1984. With staff averaging a stay of over 10 years since ADM’s establishment, It’s fair to say we offer a fun, friendly and challenging environment for hardworking staff to develop within.

ADM also recognise the importance of staff well-being and mental health, having earned the following recent awards:

• Winner 2021: South Kent Minds - Mental Health & Wellbeing Award (Business Category)
• Awarded 2022: Platinum Award - Kent & Medway Workplace Wellbeing Awards.

Our work environment includes:

• Lively atmosphere
• Company perks
• Regular social events
• Wellness programs
• On-the-job training
• Work-from-home days
• Growth opportunities
• Casual work attire
• Relaxed atmosphere

Job Description
ADM Computing is seeking an enthusiastic “Can do” IT Support Engineer to join our busy support team. ADM have been established for over 40 years and are a Microsoft Gold Partner. The role involves providing first-line remote IT support to our extensive and varied client base and working with our team of 45+ support engineers.

Duties include

• Logging tickets in our call management system
• Monitoring user servers and workstations
• Resolving IT issues remotely, over the phone and on-site
• Setting up emails on iPhones, Android and Windows phones
• Adding, Removing and modifying users and groups in Active Directory
• Liaise with external suppliers for the repair of equipment under warranty
• Carry out routine network maintenance tasks
• Managing email, anti-spam and virus protection
• Setting up user accounts, permissions and passwords
• Carrying out pro-active or scheduled work for customers

Key skills:

• Knowledge of Microsoft Office and Operating Systems
• Understanding of networking concepts and services such as DNS and DHCP
• Understanding of SLA’s
• Great communication skills
• Capable of working well under pressure.
• Customer service skills essential
• Existing experience in a help desk environment
• Windows 10/11 troubleshooting
• Microsoft 365 administration (Outlook, Teams, SharePoint, OneDrive)
• Active Directory
• Basic networking knowledge (DNS, DHCP, TCP/IP, VPN)
• Hardware troubleshooting (PCs, laptops, printers)
• Password resets, user account management and permissions
• Backup monitoring and basic security checks

The successful applicant will need an excellent telephone manner, good communication and customer service skills with a positive can do attitude. You will also need to be a good team player. Due to the nature of this role applicants must be flexible as some weekend and after hours work may be required in some cases (overtime applicable). In addition to this applicants must be willing to visit customer sites as and when required. The successful applicant may be required to assist the Network Infrastructure (Cabling) Department during busy periods. Experience in networking, server/operating systems and application support is essential.

If you would like to join a successful company and feel you have the necessary skills and experience to thrive within a pressured environment, then please submit your CV to us.

Job Type: Full-time

In relation to this post, an application for a DBS Certificate will be submitted in the event of the individual being offered the position.

Job Types: Full-time, Permanent

Pay: £25,500.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Free flu jabs
• Free parking
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Store discount
• Work from home

Application question(s):

• Please take a moment to share with us why you are interested in working for our organisation and what specifically attracted you to this role. We value your insights and look forward to learning more about your motivations and interests in joining our team.
• Have you been the subject of any offences or other matter that might be relevant to the position? Failure to reveal information at this point, could lead to withdrawal of an offer of employment, if relevant.

Education:

• A-Level or equivalent (preferred)

Work Location: In person