1st Line Support Engineer

If you’re ready to take the next step in your IT career and start solving real problems, instead of just logging tickets—our client wants to meet you.

They're on a mission to build a rock-solid first-line support team that keeps everyday tech running smoothly for a growing roster of clients and end-users.

What You’ll Do

You’ll be the friendly face and technical backbone for a wide variety of clients. One minute you’re unlocking accounts and pushing Windows updates, the next you’re coaxing a temperamental printer back to life, troubleshooting VPN quirks and walking someone through Teams setup. Every day brings new challenges—and the chance to learn from a team of industry veterans, who've pretty much seen it all when it comes to IT!

You’ll also pitch in on projects and be trusted with site visits, and tag-team with senior engineers so they can focus on bigger issues.

• Triage, diagnose and resolve support requests with a customer-first mindset
• Maintain client infrastructure and perform hands-on fixes
• Collaborate closely with 2nd/3rd line engineers on escalations
• Contribute to the knowledge base and suggest workflow improvements
• Bring your sense of humour and team spirit to every shift

What We’re Looking For

Think of this as joining your new work-fam—a dedicated team that show up on time, stay until the job’s done, and cracks jokes over coffee. If you geek out over DIY builds and live and breathe IT (even as a self-taught hobbyist), we want to hear from you.

We need someone who’s reliable, personable and shows up (on time!) ready to learn. You should be local or within easy commute of Stockport and tick some or all of these boxes:

• A strong communicator who fits into a close-knit, banter-friendly team
• Coachable: eager to learn new tech and ways of working
• Prior help-desk or hardware/networking/Microsoft 365 experience a bonus
• Long-term commitment—no fast-track job hoppers, please

What’s in It for You?

Think you’re the dependable tech whiz we've been searching for? We’d love to see your ticket-busting skills in action - here's what you can expect:

• Salary: Competitive £26,000 £28,000 base salary
• Development: Fully funded certifications and on-the-job mentoring
• Culture: Small, family-like team with hands-on directors invested in your growth
• Stability: Join a 20+ year-strong MSP with solid turnover and clear growth plan

What happens when you apply?

• Stage 1: Quick phone chat to hear your story
• Stage 2: In-office meet-and-greet over a live troubleshooting exercise
• Timeline: We aim to make an offer within two weeks of interview

If you’re craving real problem-solving, hands-on learning and a clear path to seniority, apply now and let’s get you in the running!

Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.

Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.