1st Line Support with German

As a recruitment company, DCG understands that every business is powered by experienced professionals. Our management style and partnership approach enable us to meet your needs and provide continuous support. Due to our ongoing growth and the large number of recruitment projects we undertake for our partners, we are currently looking for:

1st Line Support with German

Responsibilities:

• Answering support queries via tools, phone and email, keeping daily contact with our users calling from all over Europe
• Resolving IT issues of our partners which can occur during the course of office work
• Documentation and logging of calls on the ticketing tool
• Delegation of problems which cannot be resolved on first level to the competent teams
• Maintaining and improving customer satisfaction level

Requirements:

• You have a good command of both German and English (minimum B2 level)
• You have at least 6–12 months of experience in a similar role
• You know how to ask the right questions to identify and understand customer needs and technical issues
• You have excellent communication skills and a customer-focused mindset
• You are proficient in MS Office applications
• You have practical experience in providing first-line technical support and resolving basic IT issues

Offer:

• Private medical care
• Co-financing for the sports card
• Constant support of dedicated consultant
• Employee referral program