2 * EXPERIENCED* Chip Shop Server

We are seeking an Experienced Chip Shop Server to be the welcoming face of our business and provide efficient, friendly service to all our customers. With the winter season fast approaching, we need someone who can hit the ground running. This is a fast-paced role that requires excellent people skills and the ability to work effectively under pressure, particularly during peak hours, whilst staying proactive during quieter periods.

Key Responsibilities

• Customer Service Excellence: Greet customers warmly, take orders accurately, and ensure every customer receives a positive and friendly experience.
• Order Preparation & Serving: Accurately package and serve a variety of hot food items, including fish, chips, pies, and other menu items, ensuring quality and presentation standards are met.
• Cash Handling & Transactions: Efficiently and accurately handle all financial transactions, including operating the till/POS system, processing cash and card payments, and providing correct change.
• Food Knowledge: Maintain a good understanding of the menu, pricing, and daily specials to assist customers with their choices and answer any questions they may have.
• Cleanliness & Hygiene: Maintain high standards of cleanliness and hygiene in the serving and customer areas, including counter tops, service utensils, and floors, in line with food safety regulations.
• Proactive Downtime Management: Utilize quiet periods effectively by restocking, deep cleaning, and preparing packaging to ensure the shop is fully primed for the next rush.
• Teamwork: Work collaboratively with kitchen and front-of-house staff to ensure smooth, fast, and coordinated service.

Essential Requirements

• Proven Experience: A minimum of 1 year of experience working as a server in a busy fish and chip shop or similar fast-food/takeaway environment is strictly essential.
• Pace & Rhythm Awareness: Deep understanding of the flow of a takeaway environment—knowing how to thrive and stay accurate under intense pressure during peak rushes, and how to stay productive when the counter is quiet.
• Exceptional Cash Handling Skills: Must be highly proficient and trustworthy in operating a till and processing payments.
• Customer Focus: A friendly, positive, and professional attitude with a genuine enjoyment of serving the public, keeping spirits high even during cold winter shifts.
• Reliability: Excellent time-keeping and commitment to agreed working hours, including evening and weekend shifts.
• Communication: Fluent spoken English and strong communication skills.
• Hygiene: A good understanding of basic food hygiene practices.

Job Type: Part-time

Pay: £12.71-£13.00 per hour

Benefits:

• Free parking
• On-site parking

Work Location: In person