2079 Systems Engineer III (AV/Collaboration Engineer)

THIS IS A FEDERAL CONTRACT – U.S. CITIZENSHIP IS REQUIRED
NASA PUBLIC TRUST OR ACTIVE DoD SECRET CLEARANCE (OR HIGHER) REQUIRED
100% ONSITE – NASA JOHNSON SPACE CENTER (JSC), HOUSTON, TX

DESCRIPTION OF POSITION / DUTIES
All Points is seeking a Systems Engineer III (Audio-Visual / Collaboration Engineer) to support NASA Johnson Space Center (JSC) under the AEGIS Program in Houston, Texas.
This position serves as the primary subject matter expert for Microsoft Teams Rooms and enterprise collaboration technologies supporting conference rooms, mission support facilities, and workplace collaboration environments across NASA. The selected candidate will design, deploy, configure, administer, monitor, troubleshoot, and maintain enterprise collaboration environments while supporting NASA’s hybrid meeting and conferencing ecosystem.
The ideal candidate will possess extensive experience with Microsoft Teams Rooms, Logitech, Cisco, Crestron, and enterprise conferencing technologies. This role combines systems engineering, unified communications, AV integration, hardware deployment, troubleshooting, and operational support responsibilities.

NASA PUBLIC TRUST OR ACTIVE DoD SECRET CLEARANCE (OR HIGHER) REQUIRED

DUTIES MAY INCLUDE BUT ARE NOT LIMITED TO:
Collaboration Engineering & Teams Rooms Administration

• Design, deploy, configure, and maintain Microsoft Teams Rooms environments across Windows and Android platforms
• Administer Teams Rooms resource accounts, room scheduling, licensing, and Exchange integrations
• Utilize Microsoft Teams Rooms Pro Management Portal and Teams Admin Center to monitor system health, performance, and operational status
• Plan, test, and deploy software updates, security patches, and firmware upgrades
• Standardize and maintain collaboration room technology configurations across multiple facilities

Audio-Visual Systems & Hardware Integration

• Install, configure, and support Logitech, Cisco, Crestron, and other Teams-certified conferencing devices
• Configure displays, cameras, microphones, speakers, touch panels, DSPs, and associated collaboration peripherals
• Lead physical installation activities including hardware deployment, device mounting, cable management, and room commissioning
• Evaluate, test, and standardize conferencing hardware and collaboration technologies
• Support AV-over-IP, audio DSP, display technologies, control systems, and conference room integrations

Troubleshooting & Technical Support

• Perform advanced troubleshooting of audio, video, conferencing, and control system issues
• Diagnose hardware, software, network, and integration issues impacting collaboration environments
• Provide Tier 2 and Tier 3 support for conference room technologies and collaboration platforms
• Support end users, engineering teams, mission support personnel, and executive stakeholders

Infrastructure & Integration Support

• Support Cisco Control Hub, Logitech Sync, Crestron XiO Cloud, and related management platforms
• Support integration between Microsoft 365, Exchange, Teams, and conferencing technologies
• Assist with Conditional Access policies, collaboration security controls, and enterprise integrations
• Support TCP/IP networking, DNS, DHCP, firewall requirements, and QoS optimization activities

Documentation & Reporting

• Create and maintain technical documentation, operational procedures, configuration standards, and system diagrams
• Maintain room inventories, deployment documentation, and lifecycle records
• Generate reports related to conferencing system availability, utilization, and operational status

Collaboration & Leadership

• Work closely with networking, infrastructure, security, and Microsoft 365 teams
• Provide technical leadership for collaboration technology initiatives
• Support modernization efforts for enterprise collaboration environments
• Assist installation teams at other NASA centers as required
• Participate in continuous improvement and operational excellence initiativesEDUCATION
  Bachelor’s degree in:
• Computer Science
• Information Technology
• Computer Engineering
• Electrical Engineering
• Information Systems
• Related technical fieldYEARS OF EXPERIENCE
• Minimum 8 years of relevant systems engineering, collaboration engineering, unified communications, AV engineering, or related experience
• Minimum 3–5 years of hands-on experience supporting enterprise conferencing technologies, Microsoft Teams Rooms, audio-visual environments, or collaboration workspace technologiesSKILLS / QUALIFICATIONS
  Required Experience & Skills
• Microsoft Teams Rooms administration
• Microsoft Teams Rooms Pro Management Portal
• Microsoft Teams Administration
• Enterprise conferencing technologies
• Unified Communications (UC)
• Audio-Visual engineering and support
• Logitech conferencing solutions
• Cisco collaboration technologies
• Crestron collaboration technologies
• Teams resource accounts and room scheduling
• Microsoft 365 and Exchange integrations
• Hardware installation and deployment
• Technical troubleshooting and root-cause analysis
• TCP/IP networking fundamentals
• DNS and DHCP fundamentals
• Technical documentation
• Strong communication and customer support skills

Desired Experience & Skills

• Cisco Control Hub
• Logitech Sync
• Crestron XiO Cloud
• Microsoft Intune
• Conditional Access policies
• Audio DSP configuration
• AV-over-IP / AV-over-LAN technologies
• Crestron control systems
• AMX control systems
• Quality of Service (QoS)
• Conference room design and integration
• Structured cabling and wiring diagram interpretation
• Government technology environments
• NASA experience
• Federal government experienceDESIRED CERTIFICATIONS
• Microsoft MS-700: Managing Microsoft Teams
• Microsoft Teams Rooms technical training or certifications
• AVIXA Certified Technology Specialist (CTS)
• AVIXA Certified Technology Specialist – Installation (CTS-I)
• Microsoft 365 certificationsSECURITY CLEARANCE
• U.S. Citizenship required
• NASA Public Trust OR Active DoD Secret Clearance (or Higher) requiredCOMPENSATION
  $125,000 – $135,000 annually, commensurate with experience and qualifications.ADDITIONAL INFORMATION
  This position supports NASA Johnson Space Center under the AEGIS Program and requires full-time onsite support in Houston, Texas.
  Some travel may be required to support installation and deployment efforts at other NASA centers.
  Positions with All Points are full-time, direct hire opportunities and include a comprehensive benefits package.

For more information and to apply, please visit:
https://www.allpointsllc.com/careers/

ALL POINTS IS AN EQUAL OPPORTUNITY EMPLOYER.