239992-Senior Manager

Role Overview : Senior Manager for Technology Presales with 10+ years in technology, including 5+ years of experience in presales and solution design for global clients. Key Responsibilities : Lead presales activities for CCaaS, EUC, Managed Services, Cloud Services, Network Management, Voice & Telephony, and Technical Transitions

• Manage the RFX/RFP process , including solution creation and client engagement. Develop High-Level Designs (HLD) , Low-Level Designs (LLD) , and Bill of Materials (BOM) for complex technical solutions. Deliver client presentations and drive solution discussions, ensuring alignment with business needs. Create and manage presentation materials , including Visio diagrams and project management plans
• Manage risk identification and mitigation , ensuring that client requirements and timelines are met. Oversee project management activities related to presales solutions. Ensure smooth technical transitions from presales to implementation teams. Collaborate with cross-functional teams to align on solution design and delivery
• Foster a team player mentality, working seamlessly with other teams to achieve business goals. Strong focus on global clients, especially in the US and Europe markets
• Demonstrate expertise in Data and AI-led solutions , including Conversational AI, Fraud Management, Integration , and Omni-Channel Customer Experience platforms. Work on AI-driven solutions for improving customer engagement , data analytics , and automation across platforms and channels. Create and manage Technology Pricing Sheets for shared and dedicated setups , as well as Greenfield projects , ensuring competitive and accurate pricing models. Required Qualifications : 10+ years of experience in the technology industry , with 5+ years in presales and solution design. Proven track record in managing complex solutions and presales cycles in global markets. Expertise in technical solutioning , including HLD/LLD/BOM and RFX/RFP responses
• Strong knowledge of Data and AI-driven technologies , particularly in Conversational AI , Fraud Management , and Omni-Channel solutions. Experience in creating and managing Technology Pricing Sheets for different project models (shared, dedicated, Greenfield). Strong communication and leadership skills for client-facing interactions and internal team collaboration. Proficient in Visio and presentation creation , including project management plans
• Experience in integrating emerging technologies to drive customer experience and operational efficiencies .