2IC

About the Client

Our client is a new hospitality destination backed by an established and growing hospitality group with a strong presence across NSW. The venue will offer a modern food, beverage, and entertainment experience, designed to become a genuine hub for the local community. With experienced group leadership and strong operational support behind the business, this is an opportunity to join an exciting new operation with plenty of scope to make an impact. Located in South-West Sydney, the area offers a great lifestyle with open spaces, local amenities, and the opportunity to enjoy a little more breathing room away from the city centre.
 
About the Position

This is a fantastic opportunity for an experienced hospitality leader to step into a key 2IC role within a new and growing operation. Offering $90-100K + super, you'll work closely with senior management to lead the team, maintain service standards, and ensure the venue operates smoothly across every shift. This role suits a confident, hands-on manager who enjoys being visible on the floor, developing people, and taking ownership when senior leadership is off-site. With strong group backing and an exciting operation ahead, you'll have the opportunity to make a genuine impact on the venue's success.
 
Position Description

• Support senior management with the day-to-day operation of the venue
• Take responsibility for venue operations in the absence of senior management
• Lead, coach, and develop the front-of-house team
• Set clear expectations and maintain high service and operational standards
• Assist with recruitment, onboarding, training, and team development
• Support rostering, labour management, and daily operational planning
• Monitor guest experience and resolve customer concerns professionally
• Maintain compliance across RSA, RCG, WHS, and licensing requirements
• Assist with stock control, cash handling, reporting, and administration
• Work closely with senior leadership to drive venue performance and team culture

Position Requirements

• Previous experience as a 2IC, Assistant Venue Manager, or similar hospitality leadership role
• Proven experience leading and developing teams within a busy hospitality environment
• Strong people management skills, including coaching, feedback, and performance conversations
• Ability to set clear expectations and hold team members accountable
• Strong understanding of food, beverage, gaming, and venue operations
• Excellent communication, organisation, and problem-solving skills
• Confident leadership style with a strong focus on customer experience
• Current RSA, RCG, ARCG & First Aid certificates (essential)
• Flexibility to work across a rotating roster, including evenings, weekends, and public holidays

Salary & Benefits

• $90-100K + super, depending on experience
• Join an exciting new hospitality operation backed by an established group
• Strong operational support and experienced senior leadership
• Genuine opportunity to influence team culture and venue performance
• Opportunity to grow with an expanding hospitality group
• Convenient South-West Sydney location with access to local amenities and open spaces

2IC | $90-100K + super. Lead a new hospitality operation, develop a strong team, and make a genuine impact within a growing NSW group.