2nd Line Support Engineer

Location: Teesside – fully on-site

Salary: Up to £38,000

We’re looking for an experienced 2nd Line Engineer to join a growing technical team, providing hands-on support across servers, networking, Microsoft 365 and wider infrastructure.

This is a Service Desk-focused role , where you’ll take ownership of technical issues, troubleshoot effectively and provide a reliable point of contact for users and clients. You’ll also have the opportunity to develop your skills and progress towards more senior technical roles over time.

What we’re looking for:

• Proven 2nd Line experience across servers, networking and Microsoft 365
• Strong Windows Server administration skills
• Good understanding of DNS, DHCP, VLANs, switching, routing and VPNs
• Confident troubleshooting and problem-solving ability
• Clear communication skills and a professional approach to client support
• Experience working with structured ticketing and support processes

Experience with firewalls, Wi-Fi, Hyper-V/VMware, ITIL or PSA/ticketing systems would be advantageous

.

If you’re a dependable, technically minded 1st or 2nd Line Engineer looking for a role with genuine progression opportunities, we’d love to hear from you.