2nd Line Technical Support Engineer

We're partnering with a leading industrial service organisations to recruit a 2nd Line IT Technical Support Engineer as part of a significant IT transformation programme.

The Opportunity You'll join a growing internal IT team supporting multiple sites across Scotland and Northern England. Working closely with the Scottish IT Manager and wider UK technology leadership team, you'll provide a mixture of operational support, infrastructure troubleshooting and project delivery.

This is an excellent opportunity for someone who enjoys variety, autonomy and the chance to contribute to a business modernising its technology estate.

You'll also collaborate with colleagues across the globe as part of a global support model and gain exposure to wider transformation initiatives planned across the group.

Key Responsibilities

• Provide 2nd line support across multiple UK locations
• Troubleshoot and resolve hardware, software, network and user issues
• Support Microsoft 365, Active Directory / Entra ID and endpoint technologies
• Install, configure and maintain laptops, desktops, printers and peripheral devices
• Monitor and respond to alerts generated through support and monitoring platforms
• Escalate and collaborate with infrastructure, applications and security teams where required
• Maintain accurate documentation and ticket updates
• Participate in occasional out-of-hours support when necessary
• Travel to sites across Scotland and Northern England to provide hands-on support

You'll gain exposure to a broad technology stack including:

• Microsoft 365
• Active Directory / Entra ID
• Meraki Networking
• Fortinet Security
• MPLS & Managed Networks
• Sentinel One
• Ninja One
• Arctic Wolf
• Cloud and infrastructure technologies across the wider group

Experience Required We're looking for someone with strong technical foundations, but equally important is the right attitude and approach.

You will likely have:

• Previous experience in a 2nd Line Support Engineer position
• Strong troubleshooting skills across desktop, server and Microsoft technologies
• Experience supporting Microsoft 365 environments
• Knowledge of Active Directory and Entra ID
• Experience with antivirus, VPN and MFA technologies
• Exposure to remote monitoring and management tools
• Excellent communication and stakeholder management skills
• A proactive and self-sufficient approach to problem solving
• Full UK Driving Licence

Desirable

• Networking experience (LAN/WAN, switching, routing or firewalls)
• Telecoms or VoIP support experience
• Experience supporting multi-site environments
• Exposure to infrastructure or transformation projects

Why Join?

• Competitive Salary
• Hybrid and flexible working
• Overtime paid at 1.5x
• Mileage paid at 50p per mile
• Pension scheme
• 29 days annual leave including Bank Holidays
• Exposure to major technology transformation initiatives
• Opportunity to work with UK and Global technology teams
• Long-term career development within a growing organisation

At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. We are proud to be a disability confident employer.

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