2nd Line VIP Support Engineer

VIP IT Support Consultant

Location: Belgium | Languages: English and French

€260 per day (Negotiable)

About the Role

Our client, a high-profile organisation based in Belgium, is looking for an experienced IT Support Consultant to provide dedicated, high-touch support to VIP and senior users. You will be the go-to technical contact for demanding end users, combining hands-on first and second-line support with incident and problem analysis, and working closely with system and database administration teams to keep services running smoothly.

Key Responsibilities

• Act as service desk, incident and problem agent and analyst, owning issues from first contact through to resolution
• Analyse incidents and liaise directly with users at first and second line, with a strong focus on first-call resolution
• Deliver first and second-line support both remotely and on-site
• Log and track incidents, service requests and problems accurately in the ticketing system
• Support the installation and reconfiguration of PC environments
• Document operational support procedures and write technical articles for the knowledge base
• Test and administer business applications
• Coordinate with system and database administrators on the execution of administrative tasks
• Cover service desk operator duties when required, and vice versa, as part of a flexible support team

Requirements

• Based in Belgium
• EU citizenship
• At least 3 years of relevant professional experience in IT support
• Fluent in both English and French, written and spoken
• Highly autonomous with a broad IT skill set and strong problem-solving ability
• Very good knowledge of Windows end-user computing and the full Microsoft Office suite
• Good understanding of the main mobile device platforms and their core applications
• ITIL 4 Foundation certification (if not yet held, it must be obtained within 3 months of starting)

Interested?

Send us your CV and we will be in touch shortly for a confidential initial conversation.