3E Support Analyst

A vacancy for a 3E Support Analyst (intermediate) has become available in our Business Services Team, reporting to the Senior Business Analyst. This is a multi-faceted role dedicated to supporting, maintaining and enhancing the firm’s financial management system, 3E.

The successful applicant will operate across a range of disciplines including, but not limited to, user support, business analysis and software testing.

User support and issue resolution are key to the role and the successful applicant must be comfortable interacting with business users in multiple proficiencies, and trouble-shooting to resolve software issues.

The successful applicant will possess an understanding of business and technical concepts and is comfortable working with role players in both domains.

It is essential that the successful applicant is able to be flexible, understands urgency, takes ownership of issues arising, and knows when to escalate problems while working with minimal supervision.

Responsibilities:

· Give day-to-day support to internal clients across all areas of the 3E system, with a focus on billing

· Perform onsite, telephonic and remote support and training to internal clients

· Interact with users to provide and process information in response to problems, requests and enquiries about 3E

· Assist the 3E team with analysing and implementing business requirements

· Provide support to the 3E team by testing solutions prior to deployment

· Help design, document and maintain system processes in relation to 3E

· Ensure that system and project documents are complete and current

· Support and maintain the existing integrations between 3E and third party applications, such as cost recovery, time entry, DMS, template and invoicing systems

· Assist with managing scheduled processes and data loads

· Share own subject matter expertise to enable colleagues to expand their knowledge

Requirements:

· Minimum 3 years experience working with 3E

· Minimum 3 years work experience in the IT industry with proven experience on financial systems

· Experience in a client support environment or similar role

· Previous experience working for a professional services firm, preferably in the legal industry

· An understanding of and working experience with the different processes within a practice management system

· An understanding and working experience of accounting principles, preferably within a professional services environment, will be highly advantageous

· A broad exposure across the 3E system, including business facing processes such as billing, accounting and financial processes such as GL and receipting, and system administration processes such as unit period and entity maintenance, will be highly advantageous

· A degree in finance, information systems or related field will be advantageous

· SQL query skills will be advantageous

· Exposure to and an understanding of, the various test cycles (unit, system, regression, integration, UAT and sanity) will be advantageous

· Ability to understand the needs of internal clients so as to offer feasible, effective and innovative solutions

· Well developed interpersonal and communication skills

· Proficiency in MS Office software

Personal Attributes:

· Analytical with strong problem solving skills

· Flexible with the desire to learn new skills and broaden knowledge

· Be able to work under pressure

· Be able to work independently with minimal supervision

· Self motivated with the ability to display initiative

· Strong administrative and organisational skills as well as the ability to multi-task

· Be able to make appropriate judgement calls about when to escalate issues

· The ability to make quick, sound decisions

· Consider the bigger picture as well as the detail, when making decisions

· A natural tendency to take ownership and responsibility

· The ability to form relationships with clients and fellow colleagues

· Possess well-developed interpersonal and communication and negotiation skills.

ENSafrica is committed to transformation and achieving equity in its workplaces. Preference will therefore be given to suitably qualified and skilled EE candidates. The closing date for all applications is close of business on 06 October 2026.