3PL Operations Lead

3PL Operations Lead

Position Summary:
The 3PL Operations Lead supports the warehouse supervisor/manager in driving daily performance across inbound and outbound operations for a large third-party logistics (3PL) account, handling approximately 50-250 pallets inbound and outbound per day. This role leads a team of 5 warehouse associates, delivers an exceptional customer experience, and drives inventory accuracy across the operation.

Key Responsibilities:

• Lead and coordinate daily inbound and outbound activities, including maintaining delivery schedules across LTL, Full Truckload, and container shipments
• Directly supervise a team of 5 associates, providing daily leadership, task assignment, and performance management for inbound and outbound functions
• Assist with new item quality checks and new item setup processes
• Manage inbound returns and partner with internal and external teams to resolve discrepancies quickly and effectively
• Design and refine process workflows to improve overall departmental productivity and throughput
• Monitor and audit receipt and shipment transactions; recommend process changes to ensure adherence to corporate policy and reduce inventory shrinkage
• Collaborate with Purchasing, IT, and Customer Service teams to research and resolve inventory discrepancies between systems, carriers, and customer accounts
• Generate, modify, and analyze reports from WMS, ERP, TMS, and other data sources to monitor inventory movement, optimize slotting, and resolve inventory issues
• Proactively manage damaged shipments and lot-control information to maintain high in-stock levels and customer satisfaction
• Help maintain a safe work environment through daily monitoring of employee activity, constructive coaching, and weekly safety training sessions
• Perform other duties as assigned

JOB QUALIFICATIONS AND REQUIREMENTS

Education:

• Must have High school diploma, GED, or equivalent education
• Associates degree or higher preferred

Experience:

• Minimum of 3 years of experience in a distribution or manufacturing environment
• Minimum 1 year of experience in a leadership role

Knowledge/Skills:

• Ability to proactively solve problems is critical
• Personal Computer/System literacy is required, including but not limited to: proficiency with Microsoft Excel, Google Docs, WMS, TMS, ERP data warehousing tools such as Sales Cube, COGNOS, or Business Objects...etc
• Previous forklift experience
• Strong skills in planning, analysis, organizing and team building
• Excellent people skills, motivational ability and a positive attitude are key to success.
• Spanish language proficiency preferred