3rd Shift Manager

3rd SHIFT MANAGER

MISSION: Chileda's mission is to improve the quality of life for individuals with cognitive and behavior challenges. Chileda's goal is to help students increase their appropriate social behaviors and develop independent living skills, through an enriched learning environment and individualized behavior programming. Chileda's population includes children and young adults with special needs including Autism, Attachment Challenges, related developmental delays, and intensive behavioral needs.

SUMMARY: The Shift Manager is responsible for the overall safety and coordination of the agency's program during the shift assigned. The Shift Manager works collaboratively with other departments, managers, and leads to ensure there is adequate staffing and support for the successful operations during their assigned shift.

REQUIRED EDUCATIONEXPERIENCE:

• Must possess a Bachelor's degree in human services field or at least 3 years of supervisory experience in working with people with developmental disabilities in licensed care.
• Strong verbal and written communication abilities.
• Must possess a minimum of intermediate computer skills and other software.
• Must demonstrate leadership ability and a positive can-do attitude.
• Ability to handle crisis situations in a safe and effective manner.
• Experience working with individuals with developmental disabilities.

REPORTS TO:

Overnight Shift Manager: Director of Residential Services

JOB DUTIES:

• Work collaboratively with all departments and teams to promote respect, learning, safety, collaboration, and compassion through daily shift operations.
• Know and follow all procedures, including attendance procedures, incident report procedures, emergency intervention procedures, crisis response procedures, serious incident report procedures, etc.
• Remain current on Emergency Preparedness and Disaster Planning, with the ability to implement these systems when needed. Maintain the ability to direct staff and residents during times of emergency.
• Work collaboratively with other Shift Managers to plan for appropriate coverage of supervision.
• Coordinate with program staff to ensure appropriate coverage for residential programming, educational programming, and community outings
• Develop and maintain daily staff assignments and transition schedules for assigned shifts. Assign staff to areas in which they are trained and competent to work in.
• Proactively create campus schedules to prepare for the upcoming shifts.
• Ensure your personal schedule is consistently updated in outlook.
• Work collaboratively with other Shift Managers and Scheduling Coordinator to call and message staff when staffing shortages occur due to staff absences.
• Review time management software daily, documenting all attendance concerns, including trainings and failing to punch in or out on a daily basis. Follow up with staff as deemed necessary in the attendance procedure.
• Provide active supervision of Chileda's campus by completing frequent laps at designated times to supervise employees working during assigned shifts.
• Monitor employees to ensure all aspects of resident care and treatment are being implemented consistently and thoroughly, providing feedback to employees as needed following Chileda's Performance Counseling Procedure.
• Ensure all supervised employees adhere to Chileda Policies and Procedures.
• Respond to help calls and support staff during crisis.
• Provide instructions for employees to seek medical attention when needed for workplace injuries and follow-up with employees who may need light-duty work.
• Review, sign, and ensure Employee Accident Reports are completed thoroughly and submitted in Client Management Software.
• Work with the HealthWellness Care Staff on duty to report any relevant emergencies to agency administrators, parents/ guardians, licensing agents, and social workers.
• Communicate any Serious Incidents, including allegations of abuse/neglect and grievances, to the appropriate staff members immediately.
• Work with the Client's Rights Specialists to conduct investigations, complete documentation, and report to appropriate parties regarding student grievance and resident rights concerns relevant to the assigned shift.
• Communicate information from the shift to the next Shift Manger regarding incidents, serious incidents, allegations of abuse/neglect, staff incidents, and emergency interventions.
• Communicate information from the shift to the next Health and Wellness staff regarding any potential Serious Incident Reports, 24 Hour Checks, and student interventions.
• Complete shift exit report at the end of assigned shift, including student census, serious incidents, and emergency interventions.
• Report broken or damaged items to the Director of Buildings and Grounds, Director of IT, Education Manager, Residential Manager, and Director of Residential Services.
• Ensure documentation is completed for all incidents, serious incidents, and emergency interventions during assigned shifts.
• Update Direct Support Professional schedules in iSolved as needed to reflect changes due to staff switches and for staff needing to make up missed hours or shifts.
• Work with other Shift Managers, House Managers, and Staff Development Manager to support orientation, mentorships, and retraining occurrences as needed.
• Act as the shift liaison with parents in the absence of Case Managers, receptionist, and education administration.
• Attend and participate in team meetings as identified by the direct supervisor.
• Ensure that the supervisor's cell phone is in working order and on at all times during the shift.
• Assist staff with Client Management Software login issues.
• Collaborate with other managers and teachers to facilitate staff breaks.
• Fill the role of a DSP as needed.
• Other duties as assigned by supervisor.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to perform the Job Duties of this position successfully. While performing the duties of this job, there is frequent physical interaction with students in fulfilling self-care, behavioral interventions, and educational and recreational programs. The position involves implementing all aspects of Nonviolent Physical Crisis Intervention (CPI), including blocking, grab releases, physical transport, and physical restraint. Must be able to talk and hear to communicate with and exchange information with co-workers. Employees must be able to perform all essential functions without direct risk of harm to others or themselves. Please see the Essential Functions document for specific position physical demands.

WORK ENVIRONMENT: Shift Managers perform job duties across campus. Office work will be completed at a desk using a computer. Non-school days, 1st shift weekends, and all 2nd and 3rd shift work may be performed in the residential homes. First shift school days work may be performed in the classroom setting. Time may be spent outdoors with students in the courtyard.

DISCLAIMER: The statements of this Job Description are intended to describe the general nature of the work being performed and are not assumed to be a complete list of tasks. This Job Description does not establish a contract and are subject to change at Chileda's discretion at any time. Employment at Chileda is at-will.