北京华信房地产评估有限公司
客诉管理（400）
3 months ago
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Important information
Contract type:
Permanent
Location:
Hangzhou, Zhejiang, China
Work mode:
Onsite
Published on:
13 August 2026
What they need
该职位来源于猎聘 职责描述： 1.、负责呼叫中心体系建设及呼叫中心平台业务和系统对接，全周期运营管理及体系流程优化改进，提升用户体验。 2、负责管控坐席团队服务质量及KPI，对接供应商。 3、负责客户投诉、负面舆情（政务投诉、媒体等）协调处理。 4、负责用户声音分析，挖掘客诉问题的本质原因，提供改善解决方案，优化客户体验，降低客诉率 5、上级安排的其他工作任务。
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