46 - Community Crisis Spec.

JOB SUMMARY
This position provides support and stabilization services to individuals and families experiencing crisis. 
Works with other professionals and community resources to ensure comprehensive care. Maintains 
accurate and confidential records of clients.

RESPONSIBILITIES AND DUTIES 
Primary Responsibilities:

• Gathers and compiles intake information required by various funding sources for service delivery. 
• Informs area residents of available resources and services. 
• Distributes written information related to community needs and issues. 
• Provides support and stabilization services to individuals and families. 
• Coordinates with community partners and service providers to connect clients with resources that 
  meet their needs. 
• Maintains accurate and confidential client records. 
• Connects clients with seminars, workshops, and educational opportunities based on their needs 
  and interests. 
• Represents the agency at community events by staffing information tables, sharing resources, and 
  connecting residents with services. These may occasionally take place during the evening or on 
  weekends. 
• Provides case management, including assessing client needs, developing service plans, 
  coordinating referrals, and monitoring progress. 
• Assists clients with applications and documentation needed to access benefits and community 
  resources. 
• Follows up with clients and service providers to confirm access to services and address barriers to 
  participation.

 

Secondary Responsibilities:

• Must present a professional image in conduct, attitude, and attire. 
• Satisfactory completion of mandatory trainings. 
• Additional duties as assigned.

QUALIFICATIONS

Education and Experience:

• Associate’s degree in human services, social sciences, or related field. 
  CAO of WNY, Inc. is an equal opportunity employer. 
• One (1) year experience in related field. 
  OR 
• High School Diploma 
• Three (3) years’ experience in related field.

Skills and Abilities:

• Strong commitment in maintaining confidentiality. 
• Proficient in Microsoft Office Suite 
• Ability to read and interpret documents such as safety rules, operating and maintenance 
  instructions, and procedure manuals. 
• Ability to write reports and correspondence. 
• Ability to speak effectively in front of small and large groups. 
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and 
  percentages. 
• Ability to solve practical problems. 
• Ability to interpret instructions furnished in written, oral, diagram, or schedule form. 
• Must be sensitive to the needs of low-income individuals and families 
• Ability to develop and maintain relationships with area residents and community resource 
  organizations.

Physical Demands:

• Regularly required to speak and hear. 
• Frequently required to walk and occasionally stand and sit. 
• Must have use of hands to finger, handle, feel, and reach with hands and arms. 
• Vision abilities required include focus, peripheral, and depth perception. 
• Must be able to lift/move up to 25 pounds. 
• Occasionally exposed to outdoor weather conditions. 
• Noise level is moderate. 
• These physical requirements are representative but not exhaustive.

Application Requirements:

• Physical examination record or pass physical examination by a CAO physician 
• Valid NYS Driver’s License and proof of motor vehicle insurance coverage 
• Completion of the following documents: 
  o CAO Employment application 
  o NYS SCR Clearance Form with acceptable clearance 
  o Criminal Record Certification and free of criminal convictions of crimes against children 
  (misdemeanor or felony) 
  o Fingerprinting required. 
  o Release for Reference Checks

To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. 
Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential 
job functions.