5X Customer Operations Executive

Email Team

We are seeking a detail-oriented and customer-focused Customer Care Executive to manage customer refund enquiries and support end-to-end case resolution. This role involves handling customer communications, validating refund claims, maintaining accurate records in the CRM system, and coordinating with internal teams and external partners to ensure a positive customer experience.

Working days: Monday - Friday

Working hours: 9.00am - 6.00pm

Location: Central Singapore (Office-Based)

Contract: 1 month, renewable and convertible to perm

Start Date: 3 November 2026

• Handle customer enquiries and refund-related cases via email and approved communication channels.
• Create, update, and maintain customer cases in the CRM system.
• Review transaction records and supporting documents to assess refund eligibility.
• Process approved refunds accurately and within established timelines.
• Follow up with customers for missing information and provide timely updates on case status.
• Coordinate with internal stakeholders and external partners to verify and resolve cases.
• Maintain accurate documentation and ensure compliance with data privacy requirements.
• Monitor outstanding cases and escalate complex issues when necessary.

Requirements

• Diploma in any field
• Experience in customer service, contact centre operations, administration, claims, refunds, or case management.
• Experience using CRM systems is an advantage.
• Strong attention to detail with the ability to handle high volumes of cases accurately.
• Excellent written and verbal communication skills.
• Customer-oriented with a professional and empathetic approach.
• Proficient in Microsoft Office applications.