5X Customer Service (Email | Start Sept)

Working days: Monday - Friday

Working hours: 9.00am - 6.00pm

Location: Central Singapore (Office-Based)

Contract: 1 Year

Start date: September 2026

• Handle customer enquiries and refund-related cases via email and approved communication channels.
• Create, update, and maintain customer cases in the CRM system.
• Review transaction records and supporting documents to assess refund eligibility.
• Process approved refunds accurately and within established timelines.
• Follow up with customers for missing information and provide timely updates on case status.
• Coordinate with internal stakeholders and external partners to verify and resolve cases.
• Maintain accurate documentation and ensure compliance with data privacy requirements.
• Monitor outstanding cases and escalate complex issues when necessary.

Requirements

• Diploma in any field
• Experience in customer service, contact centre operations, administration, claims, refunds, or case management.
• Experience using CRM systems is an advantage.
• Strong attention to detail with the ability to handle high volumes of cases accurately.
• Excellent written and verbal communication skills.
• Customer-oriented with a professional and empathetic approach.
• Proficient in Microsoft Office applications.

To apply, simply click "APPLY" and submit your curriculum vitae (CV) through GO, the official PERSOL job application platform. We regret to inform only shortlisted candidates will be notified.

By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOL Singapore Pte Ltd and its affiliates to collect, use and disclose your personal data for the purposes set out in the Privacy Policy available at https://www.persolsingapore.com/policies. You acknowledge that you have read, understood, and agree with the Privacy Policy. Suzana Binte Slemat (EAP No. R1989461) EA Licence No. 01C4394