911 Dispatcher

Position Summary

Receives and dispatches emergency and routine calls for police, fire, ambulance, and other emergency services.

Duties and Responsibilities

Receives and screens incoming calls for law enforcement, fire, medical, or other emergency services.

Questions callers to determine location and seriousness of emergency and response needed. Enters information into computer-aided dispatch system.

Operates two-way radio and/or other communications equipment to dispatch police, fire, medical, and other personnel, and equipment and to relay instructions or information to remote units.

Provides pre-arrival instructions for the caller.

Coordinates police, fire, ambulance, and other emergency requests, relaying instructions to closest and most suitable units available.

Relays information between hospital staff and emergency medical technicians at site or in ambulance.

Provides preliminary first aid instructions before paramedic truck or ambulance arrives.

Transmits and receives messages between divisions of own agency and other law enforcement agencies.

Monitors silent alarm systems, remote cameras, and other systems used to detect illegal entry and maintain security.

Contacts police officers to verify assignment locations, monitors dispatched units and, when necessary, serves as liaison with caller.

Enters, updates, and retrieves information from a variety of computer systems

Answers or forwards nonemergency requests for assistance.

Tests communications and alarm equipment and backup systems to ensure serviceability.

May be asked to perform other duties as required

Education & Experience

High school diploma or general education degree (GED)

One to three months’ related experience and/or training

Equivalent combination of education and experience.

• Performance Requirements

Customer Service

• Manages difficult or emotional customer situations
• Responds promptly to customer needs
• Solicits customer feedback to improve service
• Responds to requests for service and assistance
• Meets commitments.

Oral Communication

• Speaks clearly and persuasively in positive or negative situations
• Listens and gets clarification
• Responds well to questions
• Demonstrates group presentation skills
• Participate in meetings.

Qualifications

• To perform this job successfully, an individual must be able to perform each essential

duty satisfactorily

• The requirements listed below are representative of the knowledge, skill, and/or ability

required

• Reasonable accommodation may be made to enable individuals with disabilities to

perform the essential functions.

LanguageSkills

• Ability to read and interpret documents such as safety rules, operating and maintenance

instructions, and procedure manuals

• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization.

Mathematical Skills

• Ability to add and subtract two-digit numbers and to multiply and divide with 1O's and

1OO's

• Ability to perform these operations using units of American money and weight

measurement, volume, and distance.

Reasoning Ability

• Ability to apply common sense understanding to carry out simple one- or two-step

instructions

• Ability to deal with standardized situations with only occasional or no variables.

Physical Demands

• The physical demands described here are representative of those that must be met by

an employee to successfully perform the essential functions of this job

• Reasonable accommodation may be made to enable individuals with disabilities to

perform the essential functions.

• While performing the duties of this Job, the employee is regularly required to sit; use

hands to finger, handle, or feel and talk or hear

• The employee is occasionally required to stand.

WorkEnvironment

• The work environment characteristics described here are representative of those an

employee encounters while performing the essential functions of this job.

• Reasonable accommodation may be made to enable individuals with disabilities to

perform the essential functions.

• The noise level in the work environment is usually moderate.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending accounts
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Night shift
• Overnight shift
• Weekends as needed

Education: High school or equivalent (Required)

Experience: Dispatcher: 1 year (Preferred)

Language: Spanish (Preferred)

License/Certification: Driver's License (Preferred)

Work Location: In person

Pay: From $19.79 per hour

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person