911 Telecommunicator - Full Time

Candidates with current TCOLE Telecommunicators License are PREFERRED, although not required.

The schedule for this position requires nights, weekends, and holidays. 12-hr shifts/Day Shift 6:00 a.m. - 6:00 p.m. and Night Shift 6:00 p.m. - 6:00 a.m. Everyone works 12-hour shifts either Sunday-Tuesday or Wednesday-Friday. Everyone works every other Saturday.

Under general supervision, receives, screens and dispatches calls for service for police, fire and medical services.

APPLICATION REQUIREMENT:

You must apply online at the City of Terrell website

(City of Terrell Police Department Employment Application)

https://cityofterrell-human-resources-human-resources.app.transform.civicplus.com/forms/35211

Examples of Duties: Essential Job Functions:

• Answers incoming emergency and non-emergency calls by telephone or radio.
• Prioritizes calls for service and determines appropriate personnel to respond.
• Dispatches calls for service to available officers, fire department or medical personnel by radio and pager.
• Maintains status and awareness of police units and monitors alarms.
• Provides detailed call information to Police Officers as needed.
• Contacts neighboring law enforcement agencies for additional support or to relay pertinent information regarding incidents.
• Routes non-emergency telephone calls to employees or prepares messages.
• Enters incident information into records management system.
• Prepares a variety of reports regarding calls received and response taken.
• Confirms outstanding warrants for other agencies and clears active warrants as directed.
• Performs inquiries and criminal history checks for Police Officers through National Crime Information Center (NCIC), Texas Crime Information Center (TCIC) and North Central Texas Crime Information Center (NCTCIC).
• Enters stolen property, missing or wanted persons and protective orders into NCIC/TCIC.
• Sends teletypes to other agencies for warrant confirmations or general information.
• Completes semi-annual evaluations to retain Texas Commission on Law Enforcement Officer Standards and Education (TCOLE) license.
• Accepts payments for alarm permits, animal registrations and prisoner release and issues receipts.
• Performs other related duties as assigned.

Typical Qualifications: Required Education, Experience, and Certifications:

• High School diploma or equivalent, and one (1) year dispatch experience; or equivalent combination of education and experience.
• Requires Basic Telecommunicators Certification through TCOLE within one (1) year of hire. Candidates with current TCOLE Telecommunicators License are preferred.
• May be required to acquire additional certification.

Required Knowledge and Skills:

• Knowledge of equipment utilized in police communications including radio, telephone and dispatch equipment.
• Knowledge of personal computers and related hardware and software.
• Knowledge of police patrol procedures.
• Knowledge of or ability to learn City geography.
• Skill in working under pressure in emergency and stressful situations.
• Skill in typing accurately at a minimum speed of 35 words per minute.
• Skill in obtaining information from hostile or emotional citizens.
• Skill in operating a base radio station and utilizing radio codes and call letters.
• Skill in effective oral and written communication.

Supplemental Information: Environmental Factors and Conditions/Physical Requirements:

• Work is performed in a fast paced, high volume call center environment with long periods without breaks.
• May be subject to repetitive motion such as typing and vision to monitor.
• May be subject to angry or distraught citizens.

Equipment and Tools Utilized:

• Equipment utilized includes personal computer, copier, fax machine, standard office equipment, teletype machine, radios, 911-telephone system and dictaphone.

Benefits:

• Dental Insurance
• Health Insurance
• Vision Insurance
• Life Insurance
• Retirement plan/TMRS 7% matching City contribution 2:1
• 100% Tuition reimbursement
• Certificate Pay
• Bilingual Pay

Job Type: Full-time

Pay: $24.04 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Work Location: In person