A Helpdesk Admin – Arabic Speaker

Key Responsibilities (Not Limited to):

• Handle and prioritize all outgoing or incoming correspondence (e-mail, calls, letters, packages etc.).

• Direct received opportunities through email to the concerned team, and enquiries from clients for the team to handle.

• Receive support emails/ requests from clients, register tickets for the same on SOM, assign it to the concerned person and following up with team.

• Looking for opportunities in supplier’s portals and forwarded it to sales and pre-sales teams.

• Remind the team daily with their list of opportunities/the deadline to share their proposals and to submit response on time.

• Submit proposals through portals and emails.

• Arranging for schedule of technical team and Site visits.

• Assist in getting gate passes for the team by preparing pass statement.

• Coordinate PM visits and register tickets for the same.

• ⁠Track open projects and who is doing what and the closing date for each.

• Follow up on pending invoices with clients.

• Assist the team to send their enquiries to the buyers to and act as connecting point to help them with the process of preparing proposals.

• Working on preparation of proposals and tenders’ documents is an advantage.

• Any other tasks assigned by direct manager.

Qualifications:

• English S/R/W – fluently

• Smart in answering telephone calls – taking notes – updating the SAIT employee who should take action – follow up with the SAIT employee if matter has been dealt with.

• At least 3 years' experience in UAE's IT companies.

• Word / Excel / Power Point.

• Sense of Responsibility and commitment towards the company.

• Can create a daily schedules.

• Can prepare offers and letters.

• Can file documents properly.

• Can prepare for meetings and can take notes, then follow-up with Action Plans.

• Professional in the attitude .

• Punctual in attendance .

• No Social Media during office hours.

• Minimum personal calls during office hours.

Application Question(s):

• What type of visa you have? (Required)
• What is your expected salary? (Required)

Experience:

• Submitting Proposals and Tenders: 3 years (Required)
• ERP and Oracle portals: 3 years (Required)
• Arranging for Site visits: 3 years (Required)
• Getting gate passes: 3 years (Required)
• UAE IT companies : 3 years (Required)

Language:

• English/Arabic (Required)

Work Location: In person