A2W US Claims

Given your work experience, we believe it would be a great opportunity for you to progress in your career at Capgemini.

Team Lead / Assistant Manager - A2W (US Claims)

Location: Chennai

Experience: 7 - 12 Years

Job Description:

We are looking for an experienced A2W (Acquire to Work) US Claims professional with strong exposure to HR Operations and HR Administration processes. The ideal candidate should have hands-on experience managing US employee claims and benefits-related operations while leading a team.

Note: Candidates from the US Healthcare Claims/Medical Billing/RCM domain will not be considered.

Key Responsibilities:

• Manage end-to-end US Claims operations within the HR Shared Services environment.
• Handle employee claims related to benefits, reimbursements, leave, disability, workers compensation, and other HR operational processes.
• Lead, mentor, and manage a team while driving productivity and service delivery.
• Ensure SLA adherence, quality compliance, and process excellence.
• Act as an escalation point for complex claims and operational issues.
• Collaborate with stakeholders, HR teams, and business partners across geographies.
• Prepare operational reports, dashboards, and performance metrics.
• Drive continuous improvement initiatives and process optimization.

Mandatory Skills:

• Experience in A2W (Acquire to Work) / HR Operations / HR Administration.
• Strong exposure to US Claims processes within HR Shared Services/HR Operations.
• Team handling experience is mandatory.
• Experience managing SLAs, KPIs, Quality, and Escalations.
• Excellent stakeholder management and communication skills.
• Experience working with HRMS tools such as Workday, ServiceNow, SAP SuccessFactors, Oracle HCM, etc.

Preferred Skills:

• Exposure to Global HR Operations or Shared Services environment.
• Knowledge of US employee lifecycle processes and benefits administration.
• Reporting and analytics experience.