A&E Compliance Manager

Location: Glasgow Head Office

Salary: Competitive

Contract Type: Permanent

Shift Pattern: Monday to Friday between core hours 8am to 5pm

JOB PURPOSE:

The Accident & Enforcement Team was set up in 2011 to provide a bespoke management service that works alongside the Call Centre Management Team to support Asda in ensuring primarily they are compliant with all aspects of reporting under RIDDOR across their retail and distribution estate in UK & NI

This is a multi-facet role reporting into the Head of Health & Safety with working relationships with the Head of Health & Safety (City FM)

The role is partially client facing as the role manages a team of colleagues communicating daily to the client delivering the accident & enforcement service but is also an internal role managing and processing claims across City, providing MI and reporting on accidents, RIDDOR, claims and audits as well as supporting on functional processes such as PPE

The role requires a great deal of stakeholder engagement, organisational skills and an analytical mind to ensure data, information shared is factually correct as the impact of getting it wrong could be enforcement action, media interest, financial and reputational consequences

The role is part of the wider senior Health & Safety team working with other parts of the business to undertake projects as required and promote safety

PRINCIPAL ACCOUNTABILITIES:

• Supervise and manage A&E Compliance Administrators by managing and monitoring workload This will involve managing the inboxes of the team by checking to see that all work is completed by the team in line with agreed timescales The Manager is also responsible for allocating the workload for the day and monitoring this as the day goes on to ensure all work will be completed as per agreed SLA’s

• To monitor the quality of all work produced by the team including sampling RIDDOR wording and reports that go out to all stakeholders and is accountable to ensure reports are of the highest standard in terms of grammar and factual accuracy

• Carry out one to one meetings with each team member and identify any training or development requirements and from this produce and deliver training material to meet these identified To hold A&E team meetings and deliver updates and training to the whole team within these meetings

• To complete disciplinary and grievance processes with Team members when required This includes absence management – completing counselling pads, implementing and monitoring Performance Improvement Plans and coaching and supporting staff with their development

• To work alongside the Call Centre Management Team to advise, support and manage on all aspects of accidents and enforcement reporting

• To ensure all accident reports that have been highlighted by the system as potential RIDDORs are reviewed and assessed to ensure compliance with requirements of RIDDOR regulations Ensure these reports are accurate

• To ensure that an agreed sample of the client’s colleague accidents that have been reported are followed up to establish if the colleague has received time off work as a result of the reported accident and to establish if RIDDOR is applicable, and if so, reported by the quickest possible means to the Incident Control Centre

• To ensure all enforcement activity for the client is received and escalated in a timely and efficient manner where compliance issues are identified

• Establish and develop relationships and reporting with key stakeholders both internally and externally including, client Compliance function, Claims management function, the health and safety executive and enforcement authorities

• To implement and monitor management information on accident causation and enforcement trends, and provide reporting and analysis to the clients Compliance function at agreed frequencies

• To provide a reporting service for the clients Pharmacy and Optical services linked to closure and changes of hours This requires liaison with NHS Area Teams to ensure timely reporting in line with regulatory requirements

• To recruit staff when required adhering to all internal policies such as right to work etc

• To ensure delivery of an effective and efficient internal and external claims management system

• To ensure the H & S administrative support is delivered by the A&E team for wider group business across City FM

• Manage, enforce, implement, and review all City policies linked to all A&E functions within the team

• Manage the CFM Cascade system to oversee and authorise any holidays and leave

• Oversee and manage the CFM Evolve system for all staff within the team – taking responsibility for the team completing their mandatory and suggested training modules

• Attend and contribute to the Group HSE meetings, provide group stats and insight as required

• Any other duties which contribute towards meeting the objectives of the Health & Safety Department

Technical / Specialist Duties

• Overall management responsibility for the provision of a DSE assessment service to all staff within GHO Ensure A&E Team are qualified to BSE Level 2 in DSE Assessment where required to provide a sufficient service

• Overall management responsibility for the A&E Team to competently carry out inspections of new harnesses and fall arrest equipment and completing relevant legal compliance paperwork and dispatching said equipment to all engineers in the field

SPECIAL FEATURES

• High degree of flexibility in working hours though principally office hours - Monday to Friday

• A degree of mobility – travelling may be required on occasions

• Occasional overnight stays away from home as required

• Physically able to support in field operations when required i e H & S audits, investigations, roof surveys etc

KEY PERFORMANCE INDICATORS

• Management of the Accident & enforcement team to ensure all reporting requirements are carried out in accordance with the SLA

• All system generated RIDDOR accidents are analysed and reported to ensure compliance with the statutory requirements

• An agreed sample of colleague accidents are analysed and verified if reportable in accordance with the statutory requirements

• Accident Investigation Reports that are followed up with the stores and deemed not to provide sufficient information are escalated to the Clients Compliance function within 24 hours

• Attendance at internal health and safety meetings with the Clients Compliance function

• Responses to enforcement activity are reported to the client on a priority basis but within 48 hours