ABA Center Administrative Coordinator

SALLYZ CENTER FOR AUTISM is looking for an experienced, energetic, fun, organized, analytical, and driven professional to join our team at our clinical, center-based ABA facility serving children with autism in South Windsor, Connecticut.

The right candidate will be a natural self-starter with strong attention to detail and excellent problem-solving skills. We are looking for someone who is smart, dependable, team-oriented, growth-oriented, and highly analytical. The ideal candidate will know how to make the work environment fun while maintaining professionalism.

Because we are a clinical center providing Applied Behavior Analysis (ABA) services to children with autism, this role requires someone who is comfortable working in a fast-paced clinical environment and interacting with children, families, and clinical staff. Previous experience in an ABA, behavioral health, healthcare, educational, or similar clinical setting is a plus.

Having an RBT (Registered Behavior Technician) certification is a bonus! While this is primarily an administrative and operational leadership position, there will be times when the individual in this role may be needed to step in and provide direct support to clients or fill in with client programming alongside our clinical team. An RBT certification and/or direct experience working with children with autism is therefore highly valued.

Experience with CentralReach is also a bonus, but is not required. The ideal candidate should be comfortable learning new systems and technology and have the ability to quickly understand and utilize scheduling, billing, and clinical software.

This position requires someone who is highly analytical and able to look at the big picture while also paying close attention to the details. A major component of this role is analyzing staff and client schedules, identifying gaps and inefficiencies, and finding creative solutions to maximize the use of available staff and clinical hours. The ideal candidate will be able to recognize scheduling patterns, identify opportunities for improvement, and build schedules that are as efficient and productive as possible while still meeting the needs of clients and clinical staff.

This position is not just a job—it is an opportunity to grow with a team that is passionate about the role we play in the services we provide. Being able to maintain a positive, supportive, and inviting work culture is essential for this role.

Skill Set

• You have a welcoming and positive personality
• You are honest, trustworthy, and dependable
• You are a charismatic leader who knows how to encourage team members when they're struggling and inspire staff on both good and bad days
• You are a driven go-getter who wants to move up and grow with our ever-expanding company
• You are highly analytical and an excellent problem solver
• You are able to identify gaps, inefficiencies, and opportunities for improvement
• You have strong organizational and time-management skills
• You are able to look at staff and client schedules strategically and determine how to utilize available resources as efficiently as possible
• You have excellent written and verbal communication skills
• You are extremely detail-oriented—you minimize mistakes because you care about getting it right
• You have familiarity with healthcare insurance and basic insurance terminology
• You have experience managing a large team of people
• You have a genuine love for children and enjoy working in a child-centered environment
• Experience working with children with autism or in an ABA/clinical setting is a plus
• RBT certification is a bonus, but not required
• Experience with CentralReach is a bonus, but not required
• Excellent computer skills, including Microsoft Office programs and social media
• Ability to learn and navigate new software and technology quickly
• Ability to work under pressure and adapt to a fast-paced clinical environment
• 2+ years of administrative, HR, operational management, or related experience
• Undergraduate or Graduate degree (preferably in psychology, education, business, healthcare administration, or a related field, but not required)
• Ability to lift up to 25 pounds on a frequent basis

Responsibilities

• Create and maintain an awesome work culture that stimulates staff enthusiasm, collaboration, and rapport between colleagues
• Motivate team members through systematic staff reinforcement programs, employee engagement projects, monthly team meetings, etc., to build team morale
• Maintain client and employee privacy in accordance with Sallyz policy and HIPAA regulations
• Attend and lead required trainings and meetings
• Hold quarterly coaching sessions and annual performance reviews with direct reports
• Be responsible for achieving monthly performance goals
• Provide marketing support for the office and meet minimum monthly growth requirements
• Implement procedures that assist the office in maximizing minimum billable requirements
• Stay current with changing organizational needs as they relate to business systems, legal practices, HIPAA compliance, and technology
• Become an advocate and liaison between your team and executives
• Use your sales and empathy skills to engage and influence parents during clinic tours
• Schedule and conduct interviews with potential staff
• Assist with Payroll, Billing, and Human Resources functions
• Manage office supplies, budget, and purchase orders for the office
• Coordinate onboarding and training of new staff with therapy teams
• Ensure therapists and BCBAs are well supported by maintaining inventory and addressing operational needs
• Answer inbound phone calls and assist families as needed
• Conduct regular staff evaluations in collaboration with BCBAs
• Help plan quarterly all-team events and celebrations
• Assist BCBAs with regularly scheduled all-team meetings
• Analyze daily and weekly staff and client schedules to identify gaps, overlaps, and inefficiencies
• Develop and adjust schedules to maximize staff utilization and available billable hours
• Identify opportunities to fill scheduling gaps and make the most efficient use of available staff and client hours
• Work closely with BCBAs and clinical leadership to ensure schedules meet client needs while maximizing operational efficiency
• Monitor scheduling trends and proactively identify potential scheduling issues before they impact the clinic
• Utilize CentralReach or other scheduling/clinical software as needed
• Provide occasional direct client support when needed, including stepping in to work with clients alongside the clinical team
• Assist with maintaining a safe, positive, and engaging environment for children receiving ABA services

Requirements & Compensation

• Competitive Salary
• Earned Paid Vacation
• Sick Pay
• Company-Paid Life Insurance
• Vision and Dental Benefits
• Optional Short-Term Disability
• Retirement Plan

Job Types: Part-time, Full-time

Pay: Up to $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Life insurance
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• Administrative Experience: 2 years (Preferred)

Work Location: In person