ABA Intake Specialist

We are seeking a warm, organized, and highly collaborative Intake Specialist to support the onboarding process for clients receiving Applied Behavior Analysis (ABA) services. The ideal candidate is an excellent communicator who can manage documentation, scheduling, and client communication in a fast-paced environment.

Responsibilities:

• Manage the client intake and onboarding process from start to finish
• Communicate directly with clients regarding required documentation and next steps
• Collect, review, submit, and track documents for approval
• Coordinate and schedule client evaluations and assessments with the appropriate parties
• Schedule and reschedule staff sessions as needed
• Communicate with internal teams to ensure smooth client onboarding and scheduling
• Respond to a high volume of emails and client inquiries in a timely and professional manner
• Maintain accurate records and track the status of each client
• Follow up on outstanding documentation, approvals, and appointments
• Provide a warm, positive, and supportive experience for clients and families

Requirements:

• Warm, positive, and empathetic communication style
• Excellent English communication skills, both written and verbal
• Strong organizational and time-management skills
• Highly collaborative and able to work effectively with a team
• Comfortable working in a fast-paced environment and managing multiple priorities
• Able to communicate professionally with clients and families
• Available to work 9:00 AM–5:00 PM EST

Preferred Qualifications:

• Previous experience as an Intake Specialist or in a similar administrative/client coordination role
• Experience in ABA, behavioral health, healthcare, or a related field
• Experience with scheduling, client onboarding, or insurance/documentation processes
• Spanish-speaking skills are a plus