ABM Operations

Essential Duties and Responsibilities:

• Responsible for ensuring customer satisfaction (students and parents) & retention
• Ensure proper communication & relationship with all the students and parents for entire course duration.
• Monitoring and ensure proper collection of revenue and reduce branch expenses.
• Ensure compliance with laws & regulations as applicable.
• Handling any kind of Parent enquiry & Student enquiry or complaints
• Should co-ordinate with all departments at branch/region/Corporate office.
• Ensures general cleanliness, appearance and safety of the office premises.

Skill Requirements:

• Ability to supervise staff and manage branch operations. Strong ability to plan and manage multiple projects.
• Ability to effectively manage conflict and competing priorities.
• Ability to work independently; problem-solve, analyze issues and create action plans.
• Decision making skills.
• Strong computer proficiency, including competency with MS Office.
• Enthusiastic, proactive, flexible and constructive approach.
• Ability to work and engage at all levels within the organization.