Academic Advisor

Roles and Responsibilities :

• To be the first level - point of university contact for the student.
• To act as an interface between the Student and the University departments.
• To track and communicate students, their academic progress, submission requirement and its status, in accordance with the University session calendar.
• To handle both academic and administrative related (such as fee payment, LMS) student queries via calls, emails, and chat
• To facilitate in addressing students with their semester – subject related queries.
• To nurture students in completing their academic requirements in a timely manner.
• To make outbound calls primarily to update students, their course progress as deemed by the University Calendar and to answer students specific requirements/ queries and also receive inbound calls whenever required to address students queries and respond to their emails.

Job Requirements :

• 2-10 years of experience in admission counselling or a related field (e.g., educational customer service ).
• Strong understanding of the education industry trends and developments in India.
• Excellent communication skills for effective phone conversations with diverse groups of people.
• Ability to work independently from office environment.