Academic Coordinator

Transfotech Academy , a concern of Shera International Group, is an international EdTech platform delivering technology and professional skills programs, including cybersecurity, IT, and digital skills, to learners in Bangladesh and abroad. We are seeking a Head of Academics to own the entire academic function: curriculum, instructors, delivery, quality, and student outcomes.

The Role & Scope

This is a senior leadership position reporting to the AVP. You will run the academic engine end-to-end, from program design and instructor sourcing to live batch delivery, assessment, certification, and career outcomes. You will work closely with Admissions, Student Services, Career Advisory, Marketing, and HR to ensure that what is sold is what is delivered.

Core Responsibilities

Academic Strategy & Program Development

• Academic Roadmap: Define and execute the academic strategy, program portfolio, and annual course launch calendar.
• Curriculum Design: Design, update, and approve curricula, syllabi, lab exercises, projects, and assessments aligned with global industry standards and certifications.
• New Program Launch: Research market demand, benchmark international competitors, and launch new tracks with clear learning outcomes and pricing inputs.
• Certification Alignment: Map courses to recognized industry certifications and partner/vendor requirements.

Instructor & Faculty Management

• Sourcing & Hiring: Recruit, vet, and onboard instructors, mentors, and teaching assistants locally and internationally.
• Contract Models: Work with HR and Legal on instructor engagement structures (per-class, revenue-share, and contractor models) and keep compensation fair and sustainable.
• Faculty Development: Run train-the-trainer sessions, teaching standards, and instructor orientation.
• Performance Review: Conduct class observations, review student feedback, and manage instructor ratings, retention, and replacement.

Delivery & Operations

• Batch Planning: Plan intake, batch sizes, schedules, time zones, and instructor allocation across live online and hybrid classes.
• Class Operations: Ensure on-time, uninterrupted delivery, with substitute and backup instructor plans.
• LMS & Tech Stack: Own the LMS, live-class tools, recorded content library, virtual labs, and learner portal, and coordinate with tech vendors.
• Calendar & Compliance: Maintain academic calendars, attendance rules, make-up class policy, and refund/transfer academic criteria.

Quality, Assessment & Student Outcomes

• Quality Assurance: Build an academic QA framework covering content review, class audits, and learner satisfaction tracking.
• Assessment & Certification: Oversee exams, projects, grading standards, academic integrity, and certificate issuance.
• Student Success: Track attendance, engagement, completion rates, drop-offs, and intervene early with at-risk learners.
• Job Readiness: Work with Career Advisors on portfolios, mock interviews, capstone projects, and employer connections.
• Alumni & Community: Build alumni engagement, mentorship, and community programs.

Cross-Functional & International Coordination

• Admissions & Counselling: Brief admissions and student services teams on course content, outcomes, and eligibility so promises remain accurate.
• Marketing Support: Provide course content, demo classes, webinars, and instructor profiles for campaigns.
• International Learners: Adapt delivery for global audiences, including time zones, language support, and cultural fit.
• Partnerships: Develop academic partnerships with universities, training bodies, corporates, and certification providers.
• Study Abroad Linkage: Coordinate with study abroad and career services on pathways, pre-departure skills, and credentials.

Management, Budget & Reporting

• Academic Budget: Plan and control academic costs, instructor payments, and batch-level profitability.
• Team Leadership: Lead academic coordinators, program managers, and support staff, and set their KPIs.
• Policy & SOPs: Create academic policies, SOPs, handbooks, and templates for consistent delivery.
• Reporting: Present monthly academic dashboards covering enrollments, completion, instructor performance, revenue per batch, and risks to the CEO.
• Risk & Compliance: Manage academic disputes, complaints, and instructor/student escalations.

Minimum Qualifications

• Education: Master's degree in Education, Management, IT, or a relevant technical field.
• Experience: 4-6 years in education or training, including 2-3 years in academic leadership (Academic Manager, Program Head, Principal, or Director).
• Background in an EdTech company, IT training institute, or professional skills academy.
• Proven experience managing instructors and running multiple concurrent batches.
• Strong command of curriculum and instructional design.
• Experience with LMS and online/hybrid delivery.
• Excellent communication in Bangla and English.
• Strong leadership, decision-making, and problem-solving ability.
• Integrity, ownership, and a results-driven mindset.

Preferred Qualifications

• Postgraduate degree or certification in education, training, or instructional design (ToT, CELTA, PMP, or similar)
• Experience in cybersecurity, IT, or other technical training
• Existing network of industry instructors and trainers
• Experience with international or foreign-linked programs and global learners
• Experience setting up or scaling an academy
• Familiarity with AI tools in teaching, content, and assessment
• Understanding of EdTech metrics (CAC, LTV, completion, NPS)

Key Performance Indicators (KPIs)

• Batch completion and learner retention rate
• Student satisfaction and instructor rating scores
• On-time launch of new courses and batches
• Instructor retention and quality of new hires
• Certification pass rate and job-placement outcomes
• Batch profitability and academic cost control
• Class delivery reliability (zero missed or unmanned classes)
• Timely, accurate monthly academic reporting

Compensation Structure

• Base Salary: Competitive, based on experience and leadership track record (negotiable)
• Incentive: Performance-based bonus linked to completion, satisfaction, and batch profitability
• Benefits: Festival bonus, professional development support, and growth into Chief Academic Officer or Director roles

Required Working Conditions

• Location: Dhaka-based, office presence required
• Hours: 10 pm to 7 am, Monday-Friday, with flexibility for live classes, international time zones, and academic events
• Reporting: Directly to the AVP, with monthly academic reviews

Why Join Transfotech Academy

• Lead the academic function of a growing international EdTech platform
• Full ownership of curriculum, faculty, and learner outcomes
• Direct access to the AVP and room to shape the academy's long-term direction
• Clear path to Chief Academic Officer

Equal Opportunity Employer

Shera International Group is an Equal Opportunity Employer committed to building a diverse and inclusive team. We do not discriminate based on race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, or any other legally protected characteristic. We welcome applications from all qualified candidates and provide reasonable accommodations throughout the hiring and employment process.