Academic Counsellor

Academic Coordinator

Full-time | AIAPGET Programs | On-site

About the Role

You will run the day-to-day academic operations for our AIAPGET batches. That means getting every lecture, note, and test to students on time, keeping students engaged through regular calls, and making sure every query is resolved. You are the link between faculty, students, parents, and the tech team.

Core Responsibilities

1. Technical & Academic Operations

• Upload lectures, notes, PDFs, and tests to the app/LMS, Google Classroom, and Drive on schedule.

• Set up and manage Zoom live classes: links, recordings, attendance, and waiting rooms.

• Create and manage batch WhatsApp groups, broadcasts, and announcements.

• Maintain Excel/Google Sheets trackers for attendance, test scores, fee status, and pending queries.

• Run weekly and new-batch onboarding: app login, timetable, orientation call, and study kit.

• Coordinate with faculty on the lecture schedule, test release, and answer-key publishing.

2. Calling & Student Follow-up

• Call students regularly as needed: new enrollees, absentees, inactive students, and those with low test scores.

• Make a welcome and onboarding call to every new student.

• Remind students about upcoming tests, live classes, and deadlines.

• Give parents progress updates wherever needed.

• Log every call outcome in the tracker the same day.

• Support renewals and batch upgrades through academic guidance, not hard selling.

3. Query Resolution & Counselling

• Take ownership of every student query, whether it is about academics, the app, or operations, and see it through to resolution with no query left open.

• Send subject doubts to the right faculty and follow up until the student gets an answer.

• Handle app issues such as login problems, content not loading, test access, payment and subscription errors, and batch access.

• Escalate technical bugs to the tech team and keep the student updated until the issue is fixed.

• Guide students on AIAPGET strategy, study plans, and revision schedules.

• Spot struggling or demotivated students early and arrange one-on-one support.

• Share weekly feedback and recurring issues with the academic head.

Minimum Requirements

• Graduate in any stream. A BAMS or other Ayurveda/life-science background is a strong plus.

• 13 years in a coaching institute or edtech academic operations role.

• Hands-on experience with student counselling, calling, query resolution, and parent communication.

• Clear spoken Hindi and English.

• Comfortable with WhatsApp, Excel/Google Sheets, Google Drive/Classroom, email, and Zoom.

• Basic comfort with an LMS or app backend, or a willingness to learn it in the first week.

Preferred

• Experience at Aakash, Allen, Drishti IAS, Resonance, Physics Wallah, Unacademy, or a similar institute.

• A track record of delivering lectures, notes, and tests on time across multiple batches.

• Experience running weekly or new-batch onboarding.

• Experience handling app or platform support queries for students.

• Familiarity with the AIAPGET, NEET-PG, or UPSC preparation ecosystem.

• Basic Canva skills for notices and timetables.

Not the right fit if you are

• A pure sales or admission counsellor without academic understanding.

• A subject teacher who does not want to do student follow-ups or calling.

• A fresher. We will consider freshers only if they have exceptional communication skills, because this role needs someone who already knows how institute systems run.

What success looks like (first 90 days)

• 100% on-time delivery of lectures, notes, and tests.

• Every new student onboarded within 48 hours.

• Zero unresolved queries, with each one closed or escalated within 24 hours.

• A clean daily call and query log.

• Visible improvement in attendance and test participation.

To apply, send your resume to 796687794