Academic Counsellor

Job Description (JD)

Academic Counsellor

Company

Technovalley Software India Pvt. Ltd.

Position Title

Academic Counsellor

Location

Kochi, Kerala, India

Employment Type

Full-Time

Department

Admissions & Student Success

Reports To

Admissions Manager / Director Academics & Admissions

About the Role

Technovalley Software India Pvt. Ltd. is seeking a dynamic, student-focused, and results-oriented Academic Counsellor to guide prospective students in making informed educational and career decisions.

The Academic Counsellor will play a key role in admissions, student engagement, career guidance, lead nurturing, and relationship management. The ideal candidate should possess strong communication skills, a passion for education, and the ability to understand students' aspirations and align them with suitable academic and career pathways.

Key Responsibilities

Student Counselling & Career Guidance

• Counsel prospective students regarding academic programs, certifications, and career opportunities.
• Understand students' educational background, interests, skills, and career goals.
• Recommend suitable courses and learning pathways based on individual aspirations.
• Provide guidance on career opportunities in emerging technologies and professional domains.
• Address student queries regarding curriculum, certifications, placements, and career outcomes.

Admissions Support

• Manage the complete admissions counselling process from inquiry to enrollment.
• Follow up with prospective students through calls, emails, WhatsApp, and other communication channels.
• Convert inquiries into admissions through effective counselling and relationship-building.
• Maintain accurate records of student interactions and admissions activities.
• Assist students with application procedures, documentation, and enrollment formalities.

Lead Management & Conversion

• Handle leads generated through digital marketing campaigns, events, referrals, and outreach programs.
• Qualify leads and identify student requirements.
• Conduct regular follow-ups to maximize admission conversions.
• Maintain lead status updates in CRM systems.
• Achieve assigned admission and conversion targets.

Student Engagement

• Build strong relationships with prospective and enrolled students.
• Conduct orientation and awareness sessions.
• Participate in webinars, workshops, career guidance programs, and educational events.
• Support student engagement initiatives throughout the admissions lifecycle.
• Ensure a positive student experience from inquiry to onboarding.

Institutional Outreach Support

• Assist in building relationships with schools, colleges, universities, and educational institutions.
• Participate in campus visits, career fairs, seminars, and awareness programs.
• Represent the organization during educational and promotional events.

Communication & Relationship Management

• Respond professionally to student and parent inquiries.
• Build trust and maintain long-term relationships with students and stakeholders.
• Coordinate with academic, placement, and administrative teams to provide accurate information.
• Maintain high standards of customer service and student satisfaction.

Documentation & Reporting

• Maintain accurate records of counselling sessions and admissions activities.
• Prepare daily, weekly, and monthly admissions reports.
• Track student inquiries, applications, conversions, and enrollment statistics.
• Ensure compliance with organizational policies and admission procedures.

Key Performance Indicators (KPIs)

Performance will be evaluated based on:

• Number of student inquiries handled
• Lead-to-admission conversion ratio
• Enrollment targets achieved
• Student satisfaction levels
• Follow-up effectiveness
• CRM data accuracy
• Student retention support
• Participation in outreach and engagement activities

Required Qualifications

Education

• Bachelor's Degree in any discipline.
• Master's Degree or relevant certification is an added advantage.

Experience

• 1–5 years of experience in Academic Counselling, Admissions, Student Relations, Customer Service, Sales, or Education Consulting.
• Freshers with excellent communication and counselling skills may also apply.

Required Skills

Counselling Skills

• Academic Counselling
• Career Guidance
• Student Relationship Management
• Problem Solving
• Active Listening

Communication Skills

• Excellent verbal and written communication skills
• Presentation and public speaking abilities
• Professional telephone etiquette

Sales & Admissions Skills

• Lead Conversion
• Admissions Counselling
• CRM Management
• Target Achievement
• Follow-up Management

Technical Skills

• MS Office
• Google Workspace
• CRM Software
• Email Communication Tools

Preferred Attributes

• Passion for education and student success.
• Positive and empathetic attitude.
• Strong interpersonal skills.
• Goal-oriented and self-motivated.
• Ability to work under admission targets and deadlines.
• Professional appearance and conduct.

What We Offer

• Opportunity to work in a fast-growing education and technology organization.
• Professional development and career growth opportunities.
• Exposure to emerging technologies and industry-focused programs.
• Performance-based incentives and recognition.
• Collaborative and student-centric work environment.

Position: Academic Counsellor
Department: Admissions & Student Success
Location: Kochi, Kerala, India
Employment Type: Full-Time
Reporting To: Admissions Manager / Director – Academics & Admissions