Academic Counsellor Intern

Job Summary

Nagpur (Work from Office)

9:30 AM 6:30 PM | Mon Sat

Internship | Full-Time

Job Details

• Job Category: Intern
• Job Type: Full Time
• Job Location: Nagpur

Responsibilities

Lead Calling Follow-ups

• Make outbound calls to student leads under the guidance of the counselling team
• Explain basic information about our courses and programs
• Follow up with interested students and parents
• Maintain call records and update lead status
• Assist the team in scheduling counselling sessions and follow-ups

Walk-in Student Handling

• Welcome and assist students and parents visiting the academy
• Understand students interests, educational background, and career goals
• Assist counsellors during student counselling sessions
• Provide basic information about courses, duration, fees, batches, and schedules
• Help create a positive and professional experience for students

Counselling Admissions Support

• Assist students in understanding suitable courses based on their interests
• Explain basic course benefits and learning opportunities
• Support the counselling team in converting enquiries into admissions
• Assist students throughout the enquiry and admission process
• Build positive relationships with students and parents

Query Handling

• Respond to basic student queries through calls and WhatsApp
• Assist with questions related to courses, batches, schedules, and fees
• Escalate complex queries to senior counsellors or management
• Maintain professional communication with students and parents

Reports Lead Management

• Maintain daily records of calls, enquiries, and follow-ups
• Update lead information in Excel, Google Sheets, or CRM tools
• Assist in preparing daily and weekly reports
• Track follow-up status and pending enquiries
• Support the team with basic data entry and analysis

What We're Looking For

• Good verbal and written communication skills
• Friendly, confident, and approachable personality
• Willingness to learn counselling and admission processes
• Comfortable speaking with students and parents
• Basic knowledge of Excel or Google Sheets
• Basic computer knowledge
• Positive attitude and willingness to work in a team
• Ability to learn quickly and handle multiple follow-ups

Who Can Apply

• Graduates and undergraduates
• Freshers are welcome
• Students looking for practical experience in counselling, admissions, sales, or customer interaction
• Candidates with good communication and interpersonal skills
• Candidates interested in building a career in the education and training industry

What You'll Learn

• Practical experience in student counselling
• Lead calling and follow-up techniques
• Admissions and enquiry management
• Professional communication with students and parents
• CRM, Excel, and lead management
• Basics of education sales and conversion
• Teamwork and professional workplace skills

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.