Academic Counselor

Position: Academic Counselor
Department: Admissions / Student Counseling
Industry: Ed-Tech / Education
Location: Trivandrum
Employment Type: Full-Time
Experience: 1–3 Years

Job Summary

We are looking for a dynamic and student-focused Academic Counselor to guide prospective students in selecting suitable courses and career paths. The candidate will be responsible for counseling students, converting leads into admissions, and maintaining strong relationships with students and parents.

Key Responsibilities

• Counsel students and parents regarding available courses, career opportunities, and learning programs.
• Understand students' educational backgrounds, interests, and career goals.
• Explain course details, curriculum, duration, fees, placement assistance, and career opportunities.
• Handle inbound and outbound calls with prospective students.
• Follow up with leads through calls, WhatsApp, email, and other communication channels.
• Convert qualified leads into admissions and achieve monthly admission targets.
• Maintain accurate records of leads, follow-ups, and admissions in the CRM.
• Coordinate with the academic, sales, and placement teams to ensure a smooth student onboarding process.
• Handle student/parent queries and resolve concerns professionally.
• Maintain regular follow-up with prospective students until the admission process is completed.
• Participate in walk-in counseling, seminars, education fairs, and promotional activities when required.
• Prepare daily and weekly reports on counseling activities and conversions.

Required Skills

• Excellent communication and interpersonal skills.
• Strong counseling and convincing abilities.
• Good understanding of sales and lead-conversion techniques.
• Target-oriented and self-motivated.
• Ability to build rapport with students and parents.
• Good follow-up and negotiation skills.
• Basic knowledge of MS Office and CRM tools.
• Ability to work under pressure and meet admission targets.

Qualification

• Bachelor's degree in Any Discipline.
• Previous experience in Ed-Tech, Education, Academic Counseling, Inside Sales, or Admissions will be an advantage.

Key Performance Indicators (KPIs)

• Lead-to-admission conversion.
• Monthly admission target achievement.
• Follow-up effectiveness.
• Number of qualified leads handled.
• Student/parent satisfaction.
• Revenue generated through admissions.

Preferred Candidate: Candidates with experience in Ed-Tech / Educational Sales / Academic Counseling / Admissions are preferred.

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Leave encashment
• Paid sick time
• Paid time off

Work Location: In person