Academic/Student Support Associate 5

Position Announcement and Specifications

Title: Academic Student Support Associate 5

Classification: Non-Exempt – Full-time

Direct supervision received from: Student Services Coordinator

Functional supervision received from: TCATN Vice President

Office Location(s): 100 White Bridge Pike; Nashville, TN 37209

Hours: 7:30 – 4:00, Monday - Friday

FUNCTION OF THE JOB:
The Tennessee College of Applied Technology Nashville is accepting applications for a full-time Academic Student Support Associate 5. High school diploma or equivalent required; graduate of Technical Business Program, A.S. or

B.S. preferred. Graduation from a standard high school or post-secondary training in an appropriate field and evidence of experience to perform the work successfully.

K NOWLEDGE , S KILLS , & A BILITIES

Evaluate situations and make decisions,

Establish and maintain an effective working relationship with the students, the public, and other employees,

Strong interpersonal and communication skills

Ability to collaborate effectively with a wide range of constituencies in a diverse community.

Aptitude for analyzing student data for reporting.

Organizational rules, regulations, and procedures,

Understand and follow oral and written instructions.

G ENERAL R EQUIREMENTS

Assist applicants in completing the online application for enrollment and FAFSA application for federal and state funds.

Process applications, enrolling applicants, and conducting new student orientation.

Provide general information to current and prospective students related to career goals and financial aid programs.

Assist in providing personal and group career goal guidance.

Maintains contact with prospective applicants, school counselors, and sponsors by telephone and through written correspondence.

Assist GED recipients and dual enrollment students with furthering their education through the college by counseling with them concerning career goals and financial aid options.

Assist in recruiting efforts by calling interested applicants, sending e-mails, and attending career days at local high schools and civic centers.

Performs other work as assigned.