ACC - Admin Assistant (Customer Service Rep)

Salary

$33,747.00 Annually

Location

Conway, SC

Job Type

Full-Time

Job Number

202500402

Division

Public Safety

Department

Animal Care Center

Opening Date

09/02/2026

Closing Date

9/23/2026 11:59 PM Eastern

General Job Description

Under general supervision, performs customer service, administrative & clerical support for the Animal Care Center day-to-day operations. Assists Medical Supervisor, shelter technicians and veterinarian; assists kennel attendants and surgery technicians with animal paperwork; processes all animals coming into and out of the facility; receives inquiries and assists the public with processing animals for spay/neuter appointments, vaccine appointments, and general inquiries regarding public services offered; receives all inquiries via email and phone; reconciles financial reports daily. A fast-paced environment that requires efficiency and the customer service representative to rotate monthly to different stations onsite.

Duties for this Position

1. Functions as initial contact with shelter & clinic customers both in person, via email and by phone. Prepares lobby for opening at designated time. Answers voice messages, emails and telephone; provides accurate information to callers and/or forwards calls to appropriate staff person.
2. Prepares paperwork, creates kennel and adoption cards, takes intake and adoption pictures and enters required information into the computer for the animals brought to shelter daily.
3. Reviews intake tickets, enters required information into computer and makes contact with microchip vendor to acquire necessary animal owner/shelter/clinic information in attempts to assist in locating animal owner.
4. Collects money following shelter procedures for services rendered, donations, adoptions, fines, etc. by Animal Care Center while maintaining a daily transaction report for money tracking and auditing. Prepares deposit and money transaction report for Supervisor daily.
5. Prepares pre-surgical paperwork, schedules community cat and spay/neuter & vaccine appointments, surgical take home packets, foster vaccination appointments and enters required information into the computer for the animals in house and public animals.
6. Prepares all public medical records for entry.
7. Assists shelter technician with holding dogs and/or cats for routine clinic appointments.
8. Operates and oversees the maintenance of a variety of office equipment.
9. Evaluates the efficiency of and makes recommendations for changes in department policies and procedures.
10. Assists co-workers in any areas necessary.
11. Performs other related duties as required.

Position Minimum Requirements

• PetPoint Animal Management Software
• Clinic HQ
• E-Bill Express

Additional Information

• High School Diploma or GED and one year of customer service experience or any equivalent combination of training and experience which provides the required skills, knowledge and abilities.
• Must be computer literate, have experience with Microsoft office programs (Word, Excel, Outlook, Publisher)
• Must possess a valid driver’s license, have reliable transportation and be able to pass the required pre-employment physical and background check.
• Must be able to work weekends and able to lift 40 pounds.
• Must be able to work in a fast-paced environment

Retirement:

• Participate in the South Carolina State Retirement System with strong employer contributions (SCRS or PORS).
• Take advantage of optional retirement saving through tax-favored 401(k)/457 accounts to further secure your future.

Health & Insurance:

• Employer-funded health and dental insurance, plus employer-funded Long-Term Disability (LTD) and Basic Life Insurance coverage.
• Vision coverage and additional insurance options available for employees and dependents.

Wellness:

• Prioritize your well-being with total access to our Wellness Center, free gym, wellness incentives, and employee-family counseling via EAP.

Paid Leave & Holidays:

• Benefit from generous paid leave accruals that grow over time, plus 13 paid holidays.

Employer

Horry County, (SC)

Address

1301 2nd Avenue

Conway, South Carolina, 29527

Phone

843-915-5230

Website

https://www.horrycountysc.gov

Retirement:

• Participate in the South Carolina State Retirement System with strong employer contributions (SCRS or PORS).
• Take advantage of optional retirement saving through tax-favored 401(k)/457 accounts to further secure your future.

Health & Insurance:

• Employer-funded health and dental insurance, plus employer-funded Long-Term Disability (LTD) and Basic Life Insurance coverage.
• Vision coverage and additional insurance options available for employees and dependents.

Wellness:

• Prioritize your well-being with total access to our Wellness Center, free gym, wellness incentives, and employee-family counseling via EAP.

Paid Leave & Holidays:

• Benefit from generous paid leave accruals that grow over time, plus 13 paid holidays.