Access Services Auditor

About Us

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Benefits

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Job Summary

The Access Services Auditor improves accuracy and productivity in registration, insurance verification, scheduling, and financial counseling. They provide computer and procedural training, complete operations improvement projects, and monitor and improve demographic and financial information quality.

Essential Functions of the Role

• Conducts regular and frequent account audits for employees.
• Conducts monthly audits on various aspects within Access Services, such as MSPQ, ABN, IMM, and consents.
• Designs, plans, organizes, and facilitates computer and procedural training programs and continuing education for all employees.
• Designs test to assess employee knowledge and skills; maintains documentation of test results, and reports test results to management.
• Identifies problems and reports trends to the Director; recommends training and education programs, process improvement programs and/or other program developments.
• Designs and implements new processes and programs to improve the image, accuracy, and productivity of the staff.
• Monitors industry changes and system updates; revises training programs to incorporate changes.
• Partners with appropriate internal and external staff members to conceptualize new procedures or programs.
• Monitors accuracy of demographic and financial information captured at registration.
• Provides feedback to staff, identify trends and training needs, report results to management.

Key Success Factors

• Two years minimum experience in health care registration, quality examination, insurance billing and registration, finance or customer service.
• Requires knowledge of general insurance terminology to include, but not limited to, governmental and commercial payers.
• Excellent problem solving and critical thinking skills.
• Proven written and verbal communication skills.
• Proficient typing and keyboarding skills. Basic computer skills and Microsoft Office.
• Works autonomously and self-starter.
• Ability to maintain patient confidentiality in accordance with HIPPA guidelines.

Belonging Statement

We believe that all people should feel welcomed, valued and supported.

QUALIFICATIONS

• EDUCATION - Associate's or 2 years of work experience above the minimum qualification
• EXPERIENCE - 2 Years of Experience