Accessibility & Mobility Installation Technician

Job Summary

At Next Day Access - NWA / Joplin / Springfield, we help people in our communities stay safe and independent in their homes and businesses. As an Accessibility Technician, you’ll travel our service territory during the week, meeting customers on site to evaluate their needs and install accessibility and mobility equipment such as modular aluminum ramps, porch lifts, stair lifts, grab bars, and more. Between jobs, you’ll help keep the warehouse and inventory organized, complete paperwork for each day’s work orders, take care of your company vehicle, and check in daily with the office. Occasional overnight travel may be required.

We’re a small team, and we’re growing. We’re looking for someone who puts safety first, knows their way around a job site, and takes pride in treating customers right. We want someone who will stay with us for the long haul and grow along with the business, taking on more responsibility as we expand.

Position Overview

Safety First

• Follow proper safety procedures on every evaluation, service call, and installation
• Drive the company vehicle safely to customer homes and businesses
• Keep your vehicle, tools, and equipment clean and in safe working condition
• Make sure all work meets local, state, and federal codes, regulations, and laws

Installation & Customer Care

• Use your tools and trade skills to install modular aluminum ramps, porch lifts, stair lifts, grab bars, and other products according to work order specifications, instructions, safety procedures, and code
• Bring a strong customer service mindset to every job, treating each customer and their home or business with care and respect
• Evaluate customer homes and businesses, taking the time to understand each person’s situation and recommend the right equipment for their needs
• Sketch job layouts, listing the equipment and job site labor required
• Troubleshoot and resolve service and installation problems
• Perform routine preventive and scheduled maintenance on equipment, and diagnose problems and malfunctions as they come up
• Respond quickly and positively to customer requests
• Build lasting relationships with customers through honesty, trust, and integrity, and resolve any concerns promptly
• Stay knowledgeable about our products so you can educate customers on the best solutions and provide accurate information and documentation
• Communicate clearly, both verbally and in writing, and work to understand the needs of customers, teammates, vendors, and franchise partners

Day-to-Day Operations

• Plan your schedule to meet or beat daily appointment times
• Complete production forms at the end of each day’s work orders
• Track warehouse inventory and report on it weekly
• Check in daily with the office on activities, issues, and product needs
• Protect customer information and take care of all company property issued to you, including tools, toolboxes, electronic devices, credit cards, and other equipment
• Follow all company policies, procedures, and protocols
• Pitch in on other tasks as needed, because on a small team everyone helps out

Knowledge, Skills, and Abilities

• A safety-first mindset: you spot hazards, follow procedures, and don’t cut corners
• Experience in the trades, with plumbing or carpentry preferred
• Solid mechanical and technical knowledge, and confidence with power tools
• A natural problem solver with experience troubleshooting installation and service issues
• A customer-focused attitude and a genuine desire to serve others in your community
• Comfort working one-on-one with customers to explain and recommend products
• Honesty and integrity in every interaction with customers and teammates
• Eagerness to keep learning about our products so you can be a trusted resource for customers
• Experience with job costing, plan layouts, and estimating job site requirements
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, fractions, and decimals
• Comfort using technology, including tablets, smartphones, GPS, the internet, and company software
• Physical strength, stamina, and dexterity to lift and move up to 100 lbs. and to stoop, bend, and stand throughout the workday, in all weather and on job sites with varying terrain
• Ability to pass a drug screening and background check, and a clean motor vehicle record
• A desire to grow with Next Day Access - NWA / Joplin / Springfield and build a long-term career with us

Disclaimer

The above statements describe the general nature and level of work for this position. They are not an exhaustive list of all responsibilities, duties, and skills required. Employees may be asked to perform duties outside their normal responsibilities from time to time, as needed.

Pay: $21.00 - $27.00 per hour

Expected hours: No less than 40.0 per week

Benefits:

• Health insurance
• Paid time off
• Professional development assistance
• Referral program

Work Location: In person