Accident Case Management & amp ; Workshop Support Officer

About us
Established in 1922 and still controlled by the founding family, Saracakis Group of Companies is an energetic organization that maintains physical footprints in Greece as well as in Cyprus, Romania, and Bulgaria through its subsidiaries.

Saracakis Group of Companies is the exclusive importer and distributor of a wide range of passenger and commercial vehicles as well as machinery from world-renowned international manufacturers. The Group's comprehensive portfolio extends to car rentals and vehicle leasing through its strategic partnership with Kinsen, insurance services through its subsidiary Apollon, and environmental services through its subsidiary Enser.

Our purpose is to build trust and drive growth by offering sustainable, impactful, and people-centered solutions for all.

About the Role
With a leading presence in the Greek business ecosystem for over a century, Saracakis Group of Companies is always looking for passionate people to join our team. We are looking for an Accident Case Management & Workshop Support Officer position in the Technical Department.

The role will support the day-to-day operations of the workshop while taking full end-to-end ownership of accident cases, from opening the file through repair completion, invoicing, and collection follow-up. The role enables technicians to remain focused on diagnostics, repairs, and quality control by relieving them of administrative responsibilities.

# YourRole in more detail

Support the Service Advisor and workshop team through customer communication, appointment scheduling, customer follow-up, back-office support, administrative tasks, and internal coordination.

Create and maintain comprehensive documentation for each accident case, including collection of supporting documents, photographs, and all required information.

Communicate and coordinate with customers, insurance companies, and loss adjusters/assessors.

Monitor repair quotations, approvals, spare parts orders and availability, and overall repair progress.

Provide regular updates to customers and relevant internal departments regarding the status of each case.

Prepare files for closure, check outstanding issues, support invoicing activities, and follow up on claims until collection is completed.

Maintain clear visibility of the status and priorities of all open cases, escalating delays or obstacles promptly.

What will you bring

Degree from a Technological Educational Institute (TEI) or Vocational Training Institute (IEK) in a technical field. A university degree will be considered an additional qualification

Very good command of the English language

Excellent computer skills, including MS Office and Excel

2-3 years of experience in a similar position will be considered an asset

Result-oriented and proactive personality

Strong communication and negotiation skills

Methodical approach, flexibility, initiative, and problem-solving mindset

Reliability, consistency, and strong organizational skills

Customer-focused approach with the ability to build trusted relationships

Completed military obligations (for male candidates)

Saracakis Group of Companies Benefits

On top of the challenging work environment, we are offering:

Competitive salary package and bonus scheme.

Health and life insurance for you and your family.

Modern facilities, onsite occupational doctor, and indoor parking

Cutting-edge IT equipment, mobile, and data plan

We want you to grow with us! We provide you access to our online training platform, where you can study topics for your personal and professional growth!

Clear career paths & a developmental 360feedback framework.

Employee or Group product & services referral bonuses, regular well-being, ESG, and volunteering activities.

Financially supporting employees’ post-graduation studies, marriages, and newborns.

Discounts on our company’s products.

A variety of company activities and family perks.

Think we match? Join us!

All applications are considered strictly confidential