Accident Repair Coordinator

Job Title: Accident Repair Co-ordinator

Location: Toyota Milton Keynes

Salary: up to £29,500

Contract: Permanent - Full Time

Must Have: Strong administration and customer communication skills.

About Steven Eagell

As an established, family-run automotive retailer in the UK, Steven Eagell Group specialises in the sale of new and used vehicles, alongside comprehensive aftersales services. We take pride in offering a wide range of exciting career opportunities across sales, customer service, technical, administrative and management roles from entry-level positions through to senior leadership.

As a family-run business, we value teamwork, integrity and long-term career development, creating an environment where individuals can grow and thrive. Whether you have a passion for sales and delivering exceptional customer experiences, strong organisational and financial skills, or technical expertise in automotive diagnostics and repair, there is a place for you within our team.

Your Responsibilities as a Accident Repair Co-ordinator:

• Co-ordinate customer bookings, prepare documentation and ensure repair records are accurate and up to date.
• Communicate with customers throughout the repair process, providing regular updates, arranging courtesy cars and responding to queries.
• Prepare and issue repair estimates, follow up with customers and issue repair certificates when work is completed.
• Process customer payments, support invoicing and banking activities, and help maintain accurate financial records.
• Assist with reporting on repair activity and performance, ensuring information is recorded accurately across internal systems.
• Handle customer concerns professionally, work closely with colleagues and external partners, and follow company policies on data protection, health and safety.

What we are looking for in a Accident Repair Co-ordinator:

• Excellent communication and customer service skills, with the ability to build rapport with a range of people.
• Strong organisational skills and the ability to manage multiple tasks in a busy environment.
• Excellent attention to detail, particularly when handling customer information, financial transactions and repair documentation.
• A proactive approach to problem-solving, with the confidence to manage customer concerns and escalate issues when necessary.
• Good IT and administration skills, including confidence working with databases, spreadsheets and internal systems.
• A team-focused attitude, with the flexibility to support colleagues and respond to changing business needs.
• A professional and positive approach, with a commitment to delivering an excellent customer experience.

What we offer you:

• 25 days annual leave + Bank Holidays and your Birthday Off
• Long Service Awards / Colleague Recognition
• Enhanced Maternity / Paternity at qualifying service length
• Car Benefit Scheme after successful completion of a probation period
• Sales Incentives
• Comprehensive training provided
• Company pension scheme
• Death in Service
• Access to high street discounts through Perk Box
• In-house, manufacturer & professional qualifications
• Staff referral scheme
• Access to medical cover through Simply Health

If you’re ready to begin or further your automotive career with a supportive, customer-focused organisation, we encourage you to apply today and become a part of our team and contribute to a proud customer-focused automotive company.