Accident Services Adminsitrator

Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment and have a keen eye for detail? If so, we want you to join our dynamic Accident Services team in our Car & Van division! As a member of our Team, you'll be at the forefront of ensuring our drivers experience smooth and timely vehicle repairs.

Zenith is a leading provider of fleet solutions, specialising in vehicle leasing and management services across the UK. With a reputation for delivering excellent customer service and tailored mobility solutions, we pride ourselves on keeping businesses moving efficiently. Join us at Zenith, where innovation meets customer satisfaction, and help us continue to shape the future of vehicle leasing and accident management services.

Role Responsibilities:

• Manage multiple Accident Services mailboxes, ensuring queries and requests are dealt with promptly and within agreed service levels.
• Produce and maintain weekly and monthly reporting, providing accurate data and insights that support operational performance and decision-making.
• Maintain accurate records on the system, ensuring claim information is up to date and accessible throughout the customer journey.
• Log refurbishment, glass and HGV claims accurately, enabling claims to be progressed efficiently and without delay.
• Collate and maintain documentation for external clients, ensuring compliance and supporting a seamless claims process.
• Liaise with insurers to obtain claim reference numbers, helping to minimise vehicle off-road days and keep claims moving forward.Close claims accurately and in a timely manner, ensuring records are complete and operational targets are achieved.
• Support the wider Accident Services operation through effective administration, strong stakeholder communication and a high level of attention to detail.
• Work effectively in a fast-paced environment, managing multiple priorities and tasks simultaneously while maintaining accuracy and service standards.
• Produce and maintain Excel-based reports, with confidence in using functions such as VLOOKUP to analyse and manage data accurately.
• Contribute to a positive customer experience by ensuring all claims-related activities are completed efficiently, accurately and within agreed timescales.Help the business deliver excellent service by demonstrating exceptional organisation, attention to detail, customer focus and a proactive approach to work.

What We're Looking For:

• Customer-focused: Strong telephone manner and a passion for delivering excellent service.
• Detail-oriented: Strong attention to detail, with solid organizational skills.
• Team player: A collaborative spirit who thrives in a supportive team environment.
• Resilient: Able to stay calm under pressure and handle high-volume work effectively.
• Skilled communicator: Proficient in Microsoft Office, especially Excel, with good spelling and grammar.
• Industry knowledge: Previous experience in the insurance or claims industry would be a huge bonus!

Reward:

• Salary £26,215

• Agile/hybrid working

• Life Assurance

• 6.25% employer pension contribution

• 24 days annual leave (+your birthday off)

• Access to onsite GP

• Free parking

• Onsite bistro

• Perks at work - save money on every thing from every day essentials to holidays with access to discounts

• Equality, Diversity & inclusion networks to help us to continue to foster a culture of authenticity

  Flexible Benefits include

  • Buy / Sell Holidays
  • Critical Illness cover
  • Dental Cover
  • Cash Plan
  • Cycle to Work Scheme
  • Tech scheme

If you're self-motivated, authentic, and ready to make a real impact, we'd love to hear from you!

We want to positively encourage differences in Zenith and believe it is critical to our success as a company. Zenith is proud to be an equal opportunity workplace that seeks to recruit, develop and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.