Accommodation Manager

Accommodation Manager

Employer: JD PARTNERS LIMITED T/A Accommodation Gateway Motel
Location: Palmerston North 4412, New Zealand
Position: Accommodation Manager
Employment Type: Full-Time, Permanent
Minimum Hours: 30 hours per week
Pay Rate: $30.00–$35.00 per hour

About Accommodation Gateway Motel

Accommodation Gateway Motel is a well-established motel located in Palmerston North, providing comfortable, convenient and practical accommodation for a wide range of guests.

The motel offers a variety of accommodation options, including King and Queen Studios, one-bedroom and two-bedroom units, disability-accessible accommodation and team/group rooms. Facilities include free Wi-Fi, air-conditioned rooms, free on-site parking, kitchen facilities in most units, family-friendly facilities, pet-friendly accommodation and corporate rates.

The motel also has an on-site Gateway Cafe & Kebab, providing dine-in and takeaway food options for motel guests and the local community. The property is conveniently located approximately 3 minutes from Palmerston North city centre, 5 minutes from Palmerston North Racecourse, 5 minutes from Arena Manawatū and 10 minutes from Palmerston North Airport.

We are committed to providing clean, comfortable and well-maintained accommodation together with friendly and professional guest service.

About the Role

We are seeking an experienced and motivated Accommodation Manager to oversee the day-to-day operation of the motel and ensure a high standard of guest service, housekeeping, property presentation and operational efficiency.

The successful candidate will be responsible for coordinating daily motel operations, supervising staff, managing guest enquiries and reservations, maintaining quality standards and supporting the owners/directors with the overall management of the business.

This is a hands-on management position suited to someone who is organised, reliable, customer-focused and able to work independently while leading and supporting a small team.

Key Responsibilities

Motel Operations

• Oversee the day-to-day operation of the motel.
• Ensure the motel is presented to a consistently high standard.
• Coordinate check-ins, check-outs and guest requirements.
• Monitor room availability, reservations and occupancy.
• Manage guest enquiries, requests and complaints professionally.
• Ensure guests receive friendly, efficient and professional service.
• Coordinate late arrivals and special guest arrangements.
• Monitor and maintain appropriate motel policies and procedures.

Staff Supervision

• Supervise and coordinate motel and housekeeping staff.
• Allocate daily duties and ensure tasks are completed efficiently.
• Assist with staff rosters and daily staffing requirements.
• Train and support staff in customer service, cleaning standards, health and safety and motel procedures.
• Monitor staff performance and address operational issues where required.
• Ensure staff maintain professional standards and appropriate workplace behaviour.

Housekeeping & Quality Control

• Monitor room cleanliness, presentation and readiness for guests.
• Conduct regular inspections of rooms and common areas.
• Ensure housekeeping standards are consistently maintained.
• Coordinate cleaning, linen, laundry and room turnaround requirements.
• Identify maintenance issues and arrange appropriate follow-up.
• Ensure amenities and guest supplies are adequately stocked.

Guest Services

• Provide professional and welcoming service to guests.
• Respond promptly to guest concerns and resolve issues appropriately.
• Handle complaints and difficult situations calmly and professionally.
• Maintain good relationships with regular, corporate, group and long-stay guests.
• Assist guests with local information and reasonable requests.

Reservations & Administration

• Manage bookings, cancellations, amendments and guest enquiries.
• Maintain accurate reservation and guest records.
• Assist with pricing, availability and occupancy management.
• Process or oversee payments and ensure accurate records are maintained.
• Assist with invoices, reports and other administrative duties.
• Use motel/property management and booking systems effectively.

Property & Maintenance

• Monitor the condition of rooms, facilities, equipment and common areas.
• Report maintenance, repair and safety issues promptly.
• Coordinate with contractors and service providers when required.
• Assist in ensuring the property is safe, functional and well presented.
• Monitor supplies, stock levels and ordering requirements.

Health & Safety

• Promote a safe working environment for staff and guests.
• Ensure relevant health and safety procedures are followed.
• Report hazards, incidents and maintenance concerns appropriately.
• Assist with emergency procedures and ensure staff are familiar with relevant requirements.

Business Support

• Work closely with the owners/directors to improve motel operations and guest satisfaction.
• Assist with achieving occupancy, revenue and service-quality targets.
• Monitor guest feedback and identify areas for improvement.
• Support marketing and promotional activities where required.
• Assist with relationships with suppliers, contractors and corporate clients.
• Contribute ideas to improve efficiency, profitability and guest experience.

Essential Requirements

The successful applicant must have:

• A minimum of 6 months' experience in a supervisory role or higher-level position, preferably within accommodation, hospitality, tourism, customer service or a related industry; OR
• A relevant tertiary qualification/degree in management, hospitality management, business management or a related field.
• Strong communication and interpersonal skills.
• Good organisational and time-management skills.
• Ability to supervise and coordinate staff.
• Ability to work independently and make appropriate operational decisions.
• Strong customer-service skills.
• Ability to handle guest complaints and challenging situations professionally.
• Good computer literacy and ability to learn and use booking/property management systems.
• A professional, reliable and positive approach to work.
• Ability to work flexible hours, including weekends and public holidays when required by motel operations.

Desirable Experience

Preference may be given to applicants with:

• Previous motel, hotel or accommodation management experience.
• Experience supervising housekeeping or hospitality staff.
• Experience with motel/property management or online booking systems.
• Experience with reservations, occupancy management and guest accounts.
• Experience dealing with corporate, group, sports-team or long-stay bookings.
• Experience managing customer complaints and service issues.
• Knowledge of health and safety requirements within hospitality/accommodation businesses.

Key Skills & Personal Attributes

We are looking for someone who is:

• Reliable and trustworthy
• Friendly and approachable
• Professional and well presented
• Customer-focused
• Organised and detail-oriented
• A confident team leader
• Calm under pressure
• Problem-solving and practical
• Able to prioritise competing tasks
• Flexible and willing to be hands-on
• Able to work effectively with people from different backgrounds and cultures

Hours of Work

This is a full-time permanent position with a minimum of 30 hours per week.

The role requires flexibility according to motel operational requirements. The successful applicant may be required to work weekends, public holidays, early starts or later shifts from time to time.

Remuneration

The position offers a pay rate of:

$30.00–$35.00 per hour

The final hourly rate will be determined based on the successful applicant's relevant experience, qualifications, skills, responsibilities and suitability for the position.

Reporting

The Accommodation Manager will report directly to the owners/directors of JD PARTNERS LIMITED T/A Accommodation Gateway Motel.

Application

Applicants should provide:

• A current CV outlining relevant experience and qualifications.
• Details of previous supervisory, management, hospitality or accommodation experience.
• Relevant qualifications or certificates.
• Contact details for two professional referees.

Only applicants who meet the minimum requirements and are shortlisted will be contacted for an interview.

Pay: $30.00 – $35.00 per hour

Expected hours: No less than 30.0 per week

Work Location: In person