Accommodation Manager - Mackay

Opportunity to manage and operate one of the largest 4 Star Hotels in Mackay. It is part of the Star Group business.

At Star Group, we don’t just follow the crowd — we zig when others zag.

As Queensland’s largest independent hotel, resort and pub business, we pride ourselves on doing things differently, and we’re looking for people who share that spark.

With continued growth and development across our portfolio, we’re on the lookout for a hands-on and driven Accommodation Managers. This is more than just a job — it’s an opportunity to grow within a dynamic and expanding group that values innovation, team culture, and leadership from the ground up.

What You'll Be Doing:

In this role, you will lead and oversee all aspects of the resort, with a strong focus on guest experience, team development, and operational excellence.

Your Key Responsibilities Will Include:

• Managing day-to-day hotel operations
• Leading and mentoring the team to deliver outstanding guest experiences
• Supporting recruitment, training, and team development
• Ensuring property presentation and standards are consistently high
• Driving top-line revenue and achieving financial targets
• Building strong, professional relationships with residents and staff
• Identifying and implementing service and performance improvements aligned with business goals

What We’re Looking For:

• Experience in Guest Experience and Accommodation Services
• A dynamic, level-headed leader who brings out the best in their team
• Someone with a sharp eye for detail and a passion for hospitality
• Strong communication and problem-solving skills
• Confidence in managing operations and influencing financial performance
• A collaborative approach with a drive for results
• Relevant industry experience is essential

Why Join the Star Group Family?

• Be part of a vibrant, growing business that values people and individuality
• Clear opportunities for career growth and internal progression
• A culture that celebrates fresh ideas, innovation, and doing things differently
• Work with a team that feels more like family