Accommodation Supervisor

Whether in our kitchens, dining rooms, event venues or offices, our singular purpose is to exceed our guest's expectations with our unparalleled quality, service, and food and wine knowledge. We achieve this only through the excellence, innovation and passion of our team members.

Fota Island Resort are currently recruiting for an Accommodation Supervisor to join our professional team in the Accommodation department.

The successful candidate will have a passion for hospitality, be innovative, motivating and energetic for this hands-on role. If you think you have what it takes, we look forward to hearing from you!

The role requires full flexibility to work all shift patterns across a seven-day week.

Staff Benefits Include:

• Company Funded Educational Training Programs
• Discount on Dining options of up to 50%
• Reduction on accommodation for family and friends
• Discount for Spa treatments and products
• Use of Health Clubs and pool
• Staff service awards
• Staff appreciation events
• Staff Dining Facilities
• Staff Parking

What we are looking for:

• Previous experience in a similar role
• Excellent interpersonal and communication skills
• Exceptional customer service ethic
• Attention to detail
• Time management
• Positive can do will do attitude
• Flexibility in working hours

Responsibilities

Conduct daily room inspections to ensure the company standards in cleanliness and maintenance are met.

Ensure all associates on shift are briefed regarding the day's operation

Assist Accommodation Manager and Assistant Manager in training & coaching new and existing team members

Identify & implement opportunities to upgrade service levels

Ensure daily handover is complete and accurate

Support in cost control process i.e. in preparation of rosters, requisitions, checking stock levels

Opening and closing of daily operations

Ensuring adherence to brand standards and SOPs within accommodation

Participation in Departmental meetings

To project a pleasant and positive professional image to all contacts at all times

Manage needs and expectations of guests

Maintain positive teamwork at all times

Monitor use of cleaning checklists

Assist in dealing with customer comments

Assisting with projects as required